Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

YES, I AM FULLY INSURED AND LICENSED AND NORMALLY GUARANTEE MY WORK. AGAIN, IT VARIES FROM JOB TO JOB. I DO HAVE PUBLIC LIABILITY AND WORK COVER FOR MY BUSINESS

Question 2

How did you decide to get into your line of work?

Accepted Answer

IN THIS LINE OF WORK YOU NEED TO UPDATE YOURSELF TO KEEP UP TO DATE WITH THE NEW TECHNOLOGY. I LOVE RUNNING CABLES AND THEREFORE GOT INTO THIS INDUSTRY

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

WHILE WORKING FOR ONE ANNOYED CUSTOMER DUE TO BAD PRIOR EXPERIENCE I WENT OUT OF MY WAY TO HELP THE CUSTOMER AND THE CUSTOMER WAS VERY HAPPY

Question 4

What do you like most about your job?

Accepted Answer

EVERY OB IS DIFFERENT AS EVERY HOUSE/PROPERTY IS DIFFERENT. THE JOB NEVER GETS MONOTONOUS AND I ALWAYS TRY TO ENJOY IT

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

CUSTOMERS SHOULD ONLY HIRE LICENSED CABLERS AND TRY NOT TO HIRE ANY COW-BOY. THEY NEED TO KNOW IF THE INDIVIDUAL IS EXPERIENCED AND INSURED BEFORE HIRING

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

CUSTOMERS NORMALLY ASK THE COST OF THE JOB AND HOW ITS GOING TO BE DONE. I ALWAYS TRY TO EXPLAIN BEFORE CARRYING OUT THE WORK AND JUSTIFY THE COST OF THE JOB

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I ALWAYS DO ANY JOB AS IF I AM WORKING ON MY OWN PROPERTY. I TAKE FULL PRIDE IN MY WORK. I LOVE WHAT I DO AND DONT TAKE IT AS A BURDEN AND ENJOY MY WORK

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I am a licensed cabler with ACMA registration. I have been in the industry for a long time and have a vast experience in installation of Antennas, Phone line, NBN cabling inside the house, Data/ethernet cabling, Coaxial cabling. I believe no job is small or difficult. Thanks

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

I NEED TO UNDERSTAND THE STRUCTURE OF THE PROPERTY AND THE EXACT NATURE OF THE WORK THAT NEEDS TO BE DONE

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. FIND THE RIGHT PERSON FOR THE JOB 2. UNDERSTAND WHAT NEEDS TO BE DONE 3. TRY TO SHOP AROUND

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

IT VARIES FROM JOB TO JOB AND THE KIND OF WORK THAT IS REQUIRED. i ALWAYS TRY TO LOOK AFTER MY CUSTOMERS

Question 12

What makes your pricing competitive?

Accepted Answer

THE QUALITY OF SERVICE I PROVIDE AND THE EXPERIENCE I CARRY DIFFERENTIATE ME FROM OTHER CABLERS. I DONT LIKE RIPPING CUSTOMERS OFF AS I ALWAYS PLACE MYSELF IN CUSTOMER'S SHOES

Question 13

How do you normally charge for your service?

Accepted Answer

I CHARGE PER JOB INCLUDING THE MATERIAL SUPPLIED WITH THE JOB. USUALLY, I TRY TO INSPECT OR GO ON SITE TO GIVE A OBLIGATION FREE QUOTE

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

TELECOM TECHNICIAN, DATA CABLING, NBN CABLING, ANTENNA INSTALLATION, MODEM RELOCATION IN THE HOUSE, CCTV CAMERAS. I AM VERY EXPERIENCED IN RUNNING CABLES

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I hold an ACMA license and got CERT III in Telecom Cabling. I have been working for a major Telco company as a Telecom Technician for the past few years.

Rssb Services Pty Ltd

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