Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Have full public liability insurance .All work carried out by SA Roof Restorers comes with full 10 yr guarantee on all full restorations

Question 2

How did you decide to get into your line of work?

Accepted Answer

Originally i liked the idea of working outside and the fitness that was associated with it. That soon changed to satisfaction of seeing customers faces when the job was completed, having a run down dirty roof transformed to a newly restored shiny roof now

Question 3

What do you like most about your job?

Accepted Answer

Mmm well its the satisfaction of leaving the site with the customer happy and knowing another quality job completed. Seeing this dirty old roof brought back to its former glory i feel like Picasso or Rembrandt

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Detailed job description of each process of the work been carried out so they can understand exactly what they are getting eliminating trades cutting corners and keeping them honest

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long will it take: depends on weather three to four days  How long is the warranty : ten years Will all the broken tiles be changed : yes Will the old mortar be replaced : yes depending on budget  Will the solar panel get paint on them : no they will be covered

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Having been in the industry for over 25 years and seen some of the works performed by some in the business is truly embarrassing. especially when it comes to elderly been taken advantage. I have old fashion morals my job speaks for itself and rely on a satisfied customer to get my next job my

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Guaranteed quality work second to none, reliable on time always keep customer informed on daily basis leave site clean removing all rubbish over 25 yrs experience

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Most customers think you can quote over the phone or internet wish it were true. The process in quoting a roof however are complex , firstly you need to know the meterage of the roof for painting need the number of broken tiles and caps. Proximity of neighbours and pools were is the water runoff

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

If the customer was in a position to disconnect rain water tanks. Are able to disconnect all other downpipes so as to prevent water getting to roadway and have tree limbs and bushes of the roof for painting .

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

All oneflare customers will get no obligation free quote gutters cleaned and for a short time will also get 10% off for a full roof restoration

Question 11

How do you normally charge for your service?

Accepted Answer

I prefer payment on completion but bank transfer is acceptable there is a deposit payable before job is to start

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Tile roof restoration cleaning of tiles removal of old mortar and rebed capping then repointing with flexible compound A primer coat is applied then two color coat (customer choosing) of paint. Gutter replacement flashing whirly bird install

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Have over twenty five years in the job dealing with all roofing aspects fully licensed and insurances should something go wrong

Sa Roof Restorers

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