Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we have full professional liability insurance , just in case a mistake is made . That is why i do the work and dont hire anybody to do building inspections.

Question 2

How did you decide to get into your line of work?

Accepted Answer

After having 100 employees , I needed to do something much more simple ,with more freedom. I can take a day off whenever I want.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Often I get calls from older people who need some jobs done on their house, Some trades people can be untrustworthy and i love letting them know what needs to be repaired ,not what the trades person says needs to be done.

Question 4

What do you like most about your job?

Accepted Answer

I like helping people and the freedom of my job. An office job is not for me. Melbourne's traffic has become terrible.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

They should ask , how long in business and most important do they have professional liability insurance. (this is very difficult to get unless you are qualified)

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Is the property worth buying ? I tell them what money needs to be spent on the property and then its their decision.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Always on time ,I born in Melbourne, l like helping people ,always had my own business. Make sure there are no mistakes .

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I am and ex builder , have been in business for 10 years and over 6000 inspections. I have inspected EVERY TYPE OF HOUSE over the years so I know what Im doing. Not a franchisee or an employee doing the inspection .

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know the address and how many bedrooms and bathrooms. We also need to know when the inspections needs to be done.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

See if there are anything about the property that concerns them. Do they have any renovation ideas in the future.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Special offer for one flare customers is that i can check your new potential property for any asbestos included in the price.

Question 12

What makes your pricing competitive?

Accepted Answer

I have very little overheads so i can keep my prices low, they havent changed in 10 years. Most now are $100 to $200 more than us.

Question 13

How do you normally charge for your service?

Accepted Answer

Charges have been the same for 10 years $495 for average houses and $595 for bigger houses, this is for a complete building and timber pest inspection including GST  NO EXTRA CHARGES FOR SPECIALIZED EQUIPMENT USED. Other jobs just quoted over the phone.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I like helping people , so renovation advice or problem solving is a strong point.Love to find cover ups from vendors.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Ex builder , have built and renovated many houses over the years. I have a proper pest licence not just a 3 day inspection course like most building inspectors have now.

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