Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured. We always endeavour to please our clients and will return to rectify reasonable requests.  It is important to enable the staff enough time to complete the chores satisfactorily.

Question 2

What do you like most about your job?

Accepted Answer

Leaving a home sparkling clean, tidy, and ready for the client and their family to come home to after a busy day or week.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Make sure the business is registered has insurance and police checks. Ask for references and check them before you engage them.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q.  How long does it take to clean a 3 br 2 bath house? A. If the home is tidy and has been cleaned within the last month it usually takes around 3 hours.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We tailor our services to suit your needs, our agenda is to meet you needs. We attend your  home at a time that suits you for the amount of time you choose. We are client focused and care about our clients experience with us.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We offer executive housekeeping for clients needing it, this includes washing, ironing, linen changes and all general cleaning and tidying. We also declutter and organise your home as requested. All staff have insurance, workcover and police checks. Cleaning products and equipment are provided.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The size of the house, number of bedrooms and bathrooms, floor surfaces and an explanation of tasks needed to be completed.  We ask you what you need and then we do it for you.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Put a load of washing on before we arrive and we can hang it out and start the next load for you. Put your belongings away so we can clean only, unless you'd prefer us to tidy also. Squeegee your shower after each use to reduce build up of soap scum.

Question 9

What makes your pricing competitive?

Accepted Answer

We charge competitive market prices for professional cleaning,. Our staff are paid award wages, are covered by workcover and pay tax accordingly.

Question 10

How do you normally charge for your service?

Accepted Answer

Clients are invoiced for the first visit and subsequent visits are direct debit or paid within 48 hours of service provision.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in maintaining a clean organised tidy home for you. Offering Housekeeping, general home cleaning and De-cluttering and Organising.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our staff are all trained, experienced and enthusiastic about offering a great service. We care about you and your home.

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