Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have full Public Liability and absolutely guarantee our work. In all the years we've worked, we've never had to reduce or refund any service. It's always outstanding. That's our promise to you.

Question 2

What do you like most about your job?

Accepted Answer

Seeing our customer's faces when they see the result. Nothing compares. Knowing that we've gone above and beyond their expectations.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. Do you have insurance? 2. Will YOU be doing the job?  3. Do you have the right equipment to do the job?  4. Will you turn up on time?

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

When can you do the job? We will work as closely to the desired date as possible if not the next available time slot.  What chemicals do you use? We only use bleach to strip down mould and heavy dirt when pressure cleaning. For window cleaning, we use purified water.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are a "single origin" business. In other words, we don't send subcontractors out. Santos who owns the business will turn up, quote and do the job. He prides himself on being on time and will never leave a job until the customer is satisfied.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We arrive on time as promised. We never leave a mess behind. We have all the right insurances and equipment to reach up to 4 levels without a ladder and have over 5 years experience. As one customer told us .."we thought what we were getting was clean...but THIS is clean."

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

How many levels is the home or business? Where is the premises located? Do you need fly screens cleaned as well? How urgent is the job?

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Remove fly screens if you don't want them cleaned.  Remove anything that will get in the way of the technician doing his job. eg any furniture in front of windows?

Question 9

What makes your pricing competitive?

Accepted Answer

Our pricing speaks for itself. It's competitive when you get the results you want at the price that seems appropriate. We get to know our customers and work closesly with their budget.

Question 10

How do you normally charge for your service?

Accepted Answer

As each house is unique, it is always best that we come out to look at the job to give an accurate quote. We quote based on the job not hourly rate.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We offer Graffiti removal and specialise in Pressure Cleaning of Sandstone surfaces as well as resealing areas. We also work specifically on homes that are being prepared to get sold.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have completed a Heights Safety Certificate. Have been Police checked (can request on demand). Have been working on window cleaning and pressure cleaning for over 5 years. We have cleaned commercial buildings as well as strata blocks.

Santos So Clean

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Business contact details

Opening hours

Business description

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Browse window cleaning experts by suburb

Services

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Add your review

Reviews (22)

Frequently asked questions

Are you an insured business and do you guarantee your work?

What do you like most about your job?

Unique selling points

Need an expert?

Customer

Businesses

Cities

About Oneflare

Oneflare group

Download our apps

Santos So Clean