Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have special insurance for the Locksmiths industry covering up to $10 million. Our workmanship is guaranteed for 12 months, some of the products we use are up to 25 year mechanical warranty also.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I used to pull apart my fathers spare padlocks, which annoyed him! He then promptly got me into an apprenticeship in a local Locksmith business and i have loved it ever since!

Question 3

What do you like most about your job?

Accepted Answer

I love helping my customers with the many varied challenges that security throws my way. I like to be the person they call to get things sorted out quickly and professionally with a friendly manner leaving them with that "WOW that was easy" feeling

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you a member of a Locksmith association? Do you have a security license? Are you a qualified locksmith? Are you insured? Do you have reviews i can see? Do you leave the place clean when done? All the above ensure they are a professional and trustworthy and have integrity.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How soon can you come? We are generally able to give a fast within the hour response, from the initial call to us arriving onsite. I've moved house do i need to replace the locks? We can rekey the existing locks without the need to replace keeping the price down.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have built our business on integrity, trust and referrals from previous customers, this platform doesn't show our full reviews from google!

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We confirm a price before with you before we begin any works. Confirm a day and time and we stick to it! Let you know we are on our way with a text & we clean up afterwards.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Suburb your located for time frame, clear description of the problem your facing i.e im locked out of my home keys are inside, clear images of the lock that your referring to , quantity of locks that your referring to.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Only use a Qualified locksmith with a security license. Keep a spare key outside the house in a safe place. Cheapest price means they are skimping on something, is this your security?

Question 10

What makes your pricing competitive?

Accepted Answer

We don't compete with other businesses, we price to ensure you have the best service and quality possible. A cheap lock from a hardware store installed by someone who has incorrect liability insurance and is not trained in locksmithing won't secure your valuables correctly and when it matters.

Question 11

How do you normally charge for your service?

Accepted Answer

We have a service call which covers public liability insurances, correct tools of the trade, vehicle related expenses, training and so much more. Rekey charge per lock. Emergency opening call out. All charges are explained beforehand and we don't start until you are agreeable on price.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We do specialise in methods of entry and lockouts where a customer is locked out of the house, car or office. Rekeying of locks, broken keys, supply and install of all kinds of locks, safe opening and repairs. We really are able to assist in anything locksmith related.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

As a qualified locksmith with over 25 years experience i can answer all your questions in a friendly manner without the buzz words so you understand. Extensive training and experience in master keying, safes, residential and commercial security and compliance all to assist you the customer

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Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

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