Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Your vehicle will be fully insured whilst it is in my workshop. The work performed on your vehicle will come with a lifetime gaurantee .

Question 2

What do you like most about your job?

Accepted Answer

I find it very rewarding  when a customer comes to pick up their car after repairs  and they tell me they cant believe what a great job we have done on their car and they always comment on how we made it look  brand new again.

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Having dealt with customers for over thirty years in the industry I have had numerous dealings with people over that time and I always  try to do my best to offer my advice.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

Serenity Smash Repairs specialises in vehicle accident repairs, and vehicle spray painting. We work  with many  insurance companies to repair vehicles in a very safe and efficient manner without compromising on safety or quality.With a lifetime guarantee on all repairs at very competitive rates.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

I will need images of the vehicle or the job that is required and in some cases I will need the Vin /Chassis number just incase I will need to arrange parts pricing if the vehicle should it require them .

Question 6

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I can offer One flare customers discounted excess rates on insurance claims and pick up and delivery service and a full detail inside  and out on their vehicle to the value of $150 subject to criteria

Question 7

How do you normally charge for your service?

Accepted Answer

Our prices are very competitive as we are not a large repair shop our overheads are not as much as the bigger repair shops  and therefore we can work at lower rates .

Question 8

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Specialising in  Collisiion repairs  Vehicle Insurance claims assistance  Panel beating  Restoration work  Spraypainting  Pre sale touch ups Insurance work  Private Work  Fleet Work  Detailng service

Question 9

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With over Thirty years experience in the Smash repair industry our meticulous tradesman  know what it takes to return a vehicle to its pre accident condition to ensure customer satisfaction .

Serenity Smash Repairs

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