Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, I hold Professional Indemnity + Broadform Liability insurance.  My service guarantee for you is that in the unlikely event you are not happy, I do whatever it takes to make it right and keep you happy.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

Check-in register

Question 4

How did you decide to get into your line of work?

Accepted Answer

I have passion for small and medium businesses. I am often inspired and impressed by the entrepreneurs who are passionate about their products. I saw my role as a confidant, trusted friend, and professional advisor, helping those entrepreneurs business lives easier and can focus on business.  As a small business owner, I understand the struggles and challenges of other small to medium-sized business owners. Bookkeeping is usually the area that those entrepreneurs find annoying, and because of the lack of financials, they also feel fearful about dealing with the ATO. I want to use my 15 years of accounting and bookkeeping experience to help.

Question 5

What do you like most about your job?

Accepted Answer

I feel the most satisfied when my client's accounting file gets cleaned and up to date.

Question 6

What questions should a customer ask to hire the right service professional?

Accepted Answer

It depends on individuals. You would want to work with a professional who makes you feel comfortable and confident.

Question 7

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What should I do to catch-up with months of bookkeeping? Don't worry; it is not as bad as you think. I can help you to get your Books up-to-date in no time.

Question 8

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I'm a qualified CPA, a member of IPA. I have also worked as an in-house accountant for 15 years.

Question 9

Why should a customer hire you over another service provider?

Accepted Answer

Again, I suggest you only work with a professional who makes you feel comfortable. Call me, we will know in less than 1 minute.

Question 10

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The basic information about your business. Please call me, we can work it out.

Question 11

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Talk to me! I need to understand what is your preference.  Saving money is not the only goal. We want to get the result in the way that fits you the most holistically.

Question 12

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

$50 off from the fee if you contact me.

Question 13

What makes your pricing competitive?

Accepted Answer

I don't believe in a pricing war. The goal is to know what you want and pay the price you are willing to pay and get what you want.

Question 14

How do you normally charge for your service?

Accepted Answer

Catch-up bookkeeping from $130 p/month (Exclusive of GST) - The service includes bookkeeping and BAS lodgement.

Question 15

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I have worked in the real estate industry for over 10 years. I am also passionate about working with small and medium-sized businesses.

Question 16

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I am a qualified CPA, a member of IPA. I've completed a Bachelor of Business in Accounting and Marketing, a Master of Business with The University of Technology, Sydney.   However, I think the most important is to find out if I am the right professional who can make you feel comfortable and confident.

SHEN AND PARTNERS PTY LTD

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Are you an insured business and do you guarantee your work?

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