Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes. SKM Bookkeeping holds Professional Indemnity Insurance and guarantees quality on all services provided. We hold a high level of customer service and value our clients.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I commenced bookkeeping after 10 years in retail, with my final years being in a payroll and management role. I then commenced study via distance and chose a complete change in career. Not one regret - numbers are my passion! #numbernerd

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Over the years I have had many great experiences with my clients, its hard to pinpoint just one that's my favourite. Seeing less stress and great satisfaction is always a favourite.

Question 4

What do you like most about your job?

Accepted Answer

The relief on a clients face when their books are up to date and obligations are lodged on time. I've worked hard to understand what clients want, and I'm proud of the successes I've had with them.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you a registered BAS agent? This is the most important question in hiring a bookkeeper and is an essential requirement for most bookkeeping services provided. I would advise to also ask if they hold any professional memberships and what ongoing training they undertake.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you do tax returns? No. We are not a registered tax agent and do not offer this service. We can always direct you to a registered tax agent that can assist you.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

As a business owner myself, I know the importance of a reliable and trustworthy person to do the job. I work above and beyond for my clients, working after hours if that is what fits in with their business. We comply with ICB standards with being trustworthy and maintaining our clients confidentiality.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

SKM Bookkeeping delivers professional bookkeeping services at an affordable price. We strive for the most effective processes for our clients and continually attend training and information seminars in order to provide our clients with the highest possible service. We are also a down to earth team, who speak your language - we promise!

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

At a minimum we would need to know what outcome you require and the current accounting program you use (if applicable).

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Identify what your outcome is (we will work out the process) 2. Ensure financial records and source documents are available (we will do the sorting) 3. Make the decision to hire a high quality registered BAS agent (we are here)

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

SKM Bookkeeping offers a FREE consultation to discuss how we can be of assistance to your business. In this time we can discuss your business needs and advise on the services we can provide you.

Question 12

What makes your pricing competitive?

Accepted Answer

We are a small business who want to assist other small businesses. Our pricing is mid range and the services we provide are high range. We work in with our clients needs and offer a high level of flexibility and reliability.

Question 13

How do you normally charge for your service?

Accepted Answer

We offer weekly and monthly packages customised to our clients requirements. Our fees provide you with the highest level of bookkeeping whilst still being affordable and gives business owners peace of mind knowing they won't receive a large unexpected bill. We also offer payment plans for bookkeeping backlogs to assist your businesses cashflow.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

SKM Bookkeeping works with all trades and industries across Australia, from micro businesses to large not for profit organistions. Our systems ensure the bookkeeping process for your business is effective and efficient.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

SKM Bookkeeping holds the following qualifications: Registered BAS Agent, Xero Certified Advisor, Xero Payroll Specialist, Xero Migration Specialist, Accounting Diploma, Bookkeeping Specialist & ICB Member. We have experience with various industries who are new business owners, sole traders, small to large businesses or not for profit organisations.

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