Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are covered by AAMI Public Liability insurance to the value of $5,000,00 , Products Liability to the value of $5,000,000 and Property in our Control to the value of $250,000. We also offer a unconditional guarantee on all of our work and a minimum 12 months warranty on parts supplied.

Question 2

How did you decide to get into your line of work?

Accepted Answer

As owner/operator of the business I purchased my first PC in 1999 after the release of Windows 98. Within 2 years I was fixing my own computers & started my own part time business advertising computer repair for home users. This has continued ever since as a part-time business while employed in the IT support field on a full-time basis.

Question 3

What do you like most about your job?

Accepted Answer

We enjoy the technical aspect of our job and learning new ways of fixing various computer issues. We also obtain satisfaction from taking a tired or worn out machine and turning it into a machine that can once again give all the benefits of the internet and its productive power back to the user.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

What are our certifications?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers often ask about details of our recommended solution to their problem. We answer this to the best of our ability based on the information we receive from the customer and by asking our own questions to obtain clarification where required.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have over 20 years experience in customer service and computer repair with hundreds of happy repeat customers. Please see our site for more information and testimonials.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We can often come to you the same day. We offer a fast response, expert technicians and a unique no fix-no fee guarantee. Plus, you get a specific appointment time. We don’t charge any extra for same day service so you won’t be stuck waiting around all day!

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need a good idea of the actual problem. From that we can often ascertain a solution and provide a quote over the phone or email.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Customers holding a seniors concession card or student card automatically save 10% on the final bill. Call us for a quote and mention the card and we will take 10% off our quote.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We regularly offer a special 10% off discount for Seniors card holders. Please check our website for more details and dates on offer.

Question 11

What makes your pricing competitive?

Accepted Answer

Our rates start at an extremely competitive $99 for the first hour on site. We also have fixed rates for some services for example Windows reinstall (which includes FREE pickup and return of your computer) for just $150. We also provide written insurance assessments for accidental damage for a low $85.

Question 12

How do you normally charge for your service?

Accepted Answer

We accept both cash and all major credit cards as well as PayID bank transfers.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We have over 20 years experience in Windows computer repair (all versions) and internet support. We are highly skilled in all types of Windows home computer repairs (including internet connection problems) and we can also upgrade or custom build a machine to suit your needs.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are CompTIA A+ certified. We also have 20 years experience providing a computer repair service for home users. Our support started with Windows 98 and has carried through to Windows XP, Windows 7, 8 & Windows 10. We are experienced in all aspects of Windows computer hardware/software and internet support.

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