Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

fully insured have 20 million public liability and 100 thousand property damage insurance, I provide a 12c months warranty on all installations if issue is not associated with works completed by SPH, I will negotiate to rectify issue or fault then and there.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I became an electrician because my parents told me do a trade, so when the guidance counsellor at school called for people interested in an apprenticeship as an electrician I just had to have a go and I have never regrated it.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Was $120 dollars dearer on a quote for a client than the guy she went with, he completed the job and 2 months later the client called me to come and fix the install the other guy was no longer taking phone calls and she had a fan that didn't work I fixed it for free and she now calls me first

Question 4

What do you like most about your job?

Accepted Answer

I love that as an electrical contractor every job should provide joy, new ceiling fan customer is happy because now they will not be as hot, power point can now plug computer in without a long lead, I enjoy being an electrician.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers should always ask to see the contractors license of the service professional, just because someone has an electrical license does not mean they are a contractor,

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

why are you more expensive? if you get a written quote which outlines how and what the contractor is doing and what equipment he will supply and if he is using Australian made products then I will try and match or better the quote,

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I will advise a customer on what brands will best suit their requirements and their budget, I believe if you say you will be there at a time you be there or let the customer know you are running late,  also treat people the way you want to be treated have respect.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

with over 30 years in the industry I have seen a lot of dodgy electricians. I will not use cheap Chinese cable or parts for your house I have always said if you wouldn't do or use it in your own home then don't do it in a clients,

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

actual quantities of items, if changing items from one thing to another provide photos, is ceiling accessible, where is the manhole from what you want done distance etc, is house high set or on concrete tile roof or tin, how old is the house,

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Generally materials can be provided cheaper than what the customer can buy, I only use quality products for example some lighting shops only give 3months warranty on most items I provide 12 month warranty or the manufactures which in some cases could be 5years,

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I do give discounts but these are best discussed during the negotiation stage, Pensioners receive between 5 and 10% discount depending on size of job

Question 12

What makes your pricing competitive?

Accepted Answer

I will also be negotiable on pricing, prices for materials is based on cost plus 10% mark up generally my labour is $65/hr but I am happy to discuss and Negotiate to provide best price I will try and work with a client to give them the best affordable solution

Question 13

How do you normally charge for your service?

Accepted Answer

depending on the job can provide hourly rate plus materials at 10% mark up, can also provide a lump sum quote, I also believe in if quoted and it takes less time than estimated then give client some money back.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Led Lighting, Before and After Purchasing property electrical inspection, Safety switch installations and switchboard upgrades, ceiling fan installations, Renovation specialist. Split Air Conditioning Installs

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

34 years experience as an electrician, Graduate Certificate in Lighting enables me to be able to actually give the right information regarding lights and LED Lights, ARC License for Air Conditioning under 18kw install

SPH Electrical Services

Business contact details

Business description

Badges and awards

Browse electrician experts by suburb

Services

Qualifications

Add your review

Reviews (9)

Frequently asked questions

Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

Need an expert?

Customer

Businesses

Cities

About Oneflare

Oneflare group

Download our apps