Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Our studio is insured and your products are safe. We go through several stages of approval and we don't invoice unless you are 100% happy with the result.

Question 2

What do you like most about your job?

Accepted Answer

We love studio product photography because we have complete control over the final result. We are not affected by weather or daylight so we can spend the necessary time to make sure your product looks its best.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Portfolio: always ask to see their portfolio to make sure they have the right experience. An event photographer is not a product photographer because it requires a different type of equipment and training.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

One of the most common questions is why does it cost so much to take a photo? You pay for our experience, proper training, as well as the right equipment. The difference is visible when you compare our photos to the photos taken by photographers who specialise in different areas.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We discuss every charge with our clients ahead of time. From a quality standpoint, we know that your success is our success. If your product sells, we know we have done our job well.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We have the proper equipment and relevant training. Studio photography is complex and requires specific knowledge about lighting in addition to high-quality cameras and lenses. This is where an iPhone is not going to do the trick.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to see your product in order to determine if it requires a special set up or additional retouching. Products with curved, transparent, and/or reflective surfaces require more time. The best and fastest way is to send us a quick phone photo and we will take it from there.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Decide exactly what you need: do research and provide us with specific examples of the final result (e.g. our portfolio, Shutterstock, Google Images).  2. Take the time to speak with us about your vision.  3. Focus on one direction that matches your business objectives.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer one free and no-obligation test photo so you can make sure we are the right fit. If you don't wish to continue working with us, we will return your product at our cost, no questions asked.

Question 10

What makes your pricing competitive?

Accepted Answer

We are located outside large metropolitan areas which immediately drives our prices down. It is impossible to find the quality we offer at similar prices.

Question 11

How do you normally charge for your service?

Accepted Answer

We work through several stages of approval and we invoice only after the client is 100% happy with the result.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are entirely focused on studio product photography for eCommerce, such as Amazon, eBay and other online shopping platforms. Additionally, we can also help you with the show-stopping creative hero shots.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

- 12 years of experience in digital content creation. - 7 years dedicated to eCommerce content. - Specialisation in Amazon photography.  - Experience across several international markets. - Focus on increased sales and reduced returns. - Ongoing knowledge update.

Steinweiss Photography

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