Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I have professional indemnity Insurance and I am a member of the Australian Institute of Conveyancers - I am a Certified Practicing Conveyancer

Question 2

How did you decide to get into your line of work?

Accepted Answer

I did work experience in a legal office which lead to a job offer for a Conveyancing Secretary.  I have a passion for client service and all things property and decided to further my career and complete my studies through Macquarie University to become a Licenced Conveyancer.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

This is the first time we have used a conveyancer to take care of our transactions to  sell our house and purchase a block of land at Cameron Park, we were highly impressed with your attention to detail which instilled confidence that all the details pertaining to the contracts were carefully checked with any points that needed confirmation or clarification pointed out to us and changed where necessary . We feel your service is highly professional and would recommend you and your company to anyone looking for a conveyancer .

Question 4

What do you like most about your job?

Accepted Answer

I love my job!!  I love helping people through what can sometimes be a difficult and stressful process with buying or selling their home.  I love that our clients are happy with our work and it is a very rewarding job in this respect.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you facilitate electronic settlements? What is your turnaround time for call backs? Who will be responsible for the work and who will be your main contact? Will you provide me with regular updates? How quickly can you prepare a sale Contract? Do you provide a written report on a Purchase Contract?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Are your professional fees fixed?  YES!!! Are you open after hours?  YES!!!  We are generally available for after hours appointments on Monday and Thursday evenings Will you come to us?  YES!!  We offer mobile appointments (additional fees may apply depending on the area)

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

This is an owner operated business and Rebecca Stocker along with her dedicated team strive for only the best for their clients.  Stocker Conveyancing is yet to hear from an unsatisfied client, in fact most clients make a point to tell us how happy they are with our professionalism, knowledge and customer service and refer us to their friends and family.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Stocker Conveyancing strives to give the best customer service in the industry and our client feedback is proving successful.  Our knowledge and passion for all things property combined with our proactive approach makes us a cut above the rest.  We are open for after hours appointments on Monday and Thursday evenings to meet the needs of our working clients and we also offer mobile service, and have access to meeting rooms around the Newcastle, Central Coast and Hunter Region if this is your preference.  We tailor each conveyancing matter to suit the needs of our clients so call our team today and let us make it easy for you!

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Whether the property is Strata Title (unit), Torrens Title (standard) or Old System Title. What pre-purchase inspections will be required (ie pest, building, electrical, plumbing, survey, Council Building Certificate)

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Have finance pre-approved Have offer accepted Ensure that the property is right for you and you will not change your mind

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

$50.00 off Sale Contract preparation fee for all sale clients where instructions are received and payment has been made before 31 August 2016.

Question 12

What makes your pricing competitive?

Accepted Answer

Our pricing includes one mobile appointment within 35 klm of our Wangi Wangi office either during or after business hours!!.

Question 13

How do you normally charge for your service?

Accepted Answer

Stocker Conveyancing will provide you with a fixed quote for professional fees and provided there are no matters outside of the scope of a general conveyancing transaction, this quote will always be honoured.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Stocker Conveyancing specialises in Residential Property Conveyancing however we undertake work in all aspects of Conveyancing from the granting of easements to family transfers and larger developments.  Rebecca Stocker has experience in the complex Old System title, the new Torrens Title system and now the extremely new PEXA (electronic) settlements.  We are always up to date in everything property.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Rebecca Stocker has over 17 years experience in the legal industry and has been a licensed Conveyancer for over 15 years.  With extensive experience in Conveyancing, team management and client services Stocker Conveyancing is the right choice for you.

Stocker Conveyancing

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