Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we carry all relevant trade and industry licences and carry 10 million Public liability Business Insurance. All our work is guaranteed and compliant

Question 2

How did you decide to get into your line of work?

Accepted Answer

The work came to me, I was working in sales and had the invitation to help out a neighbour who ran a refrigeration company, the work required was installing refrigeration cabinets to Coles and Woolies and working weekends. When I showed an aptitude I was invited to complete apprenticeship

Question 3

What do you like most about your job?

Accepted Answer

Meeting people and problem solving are a part of the work I enjoy. Seeing a job completed and the satisfaction of knowing it was done right is also a big part.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Qualifications, licenses and experience are important but personal references are the most important it gives potential client an insight to the level and quality of work

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you supply free inspection and quotations - yes we do Is your work guaranteed- yes it is Do you have a call out fee - no we do not

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

the most reliable trustworthy person for the job is the one that will go about their duties with diligence and care because they respect themselves and respect their clients, these are the people that will tell you when something is not ok, be honest even if causes losses to them self

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We offer Free installation consultations and site inspections on all Air Conditioning and Commercial Refrigeration installations and provide a NO Call-out service for breakdowns of both Air Conditioning and Commercial Refrigeration. We provide Warranty electrical compliance certificates

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We complete a full inspection and consultation with every client prior to any installation as a free service. This allows the customer to understand exactly what they can expect from us and have a job that goes smoothly and ends with client satisfaction

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Education on the products and services that you require and ensuring that you employ the right people for the work are key. Understanding that the cheapest can often be the most expensive is the most important

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer great service and customer satisfaction and this is an offer extended to all our clients. Free site inspections and consultation for installation work is also a standard of our service

Question 11

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive due to experience, the cheapest hourly rate can be the most expensive job if they do not complete the required work in a timely manner. For fault finding and repair knowledge and experience mean less time on site and cheaper bills.

Question 12

How do you normally charge for your service?

Accepted Answer

Our standard hourly rate for Commercial Refrigeration Services during our published standard work hours is $115 dollars per hour. Air Conditioning and Commercial Refrigeration Installations free site inspection and consultation and a no obligation quotation provided

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Air Conditioning and Commercial Refrigeration from small cafe equipment to large cold storage equipment A specialist in the supply and installation of Temperature Monitoring and alarm Systems for Haccp monitoring

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Over 17 years experience serving the Sunshine Coast region with experience in all types of Commercial refrigeration and Air Conditioning installation. Trade qualified and satisfaction guaranteed

Sunshine Coast Air And Refrigeration Services

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