Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes. We are covered for Public Liability insurance up to five million dollars. We guarantee our work and if you are not happy with the finish we will return free of charge

Question 2

How did you decide to get into your line of work?

Accepted Answer

Lifestyle, owning my own business and having more focus on family time. I previously had a career in real estate sales which involved a lot of stress and weekend work and also wanted something outdoors to enjoy the Sunshine Coast lifestyle

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Perhaps working on a $5m penthouse in Maroochydore where the owner fully refurbished and needed (a lot) of help with the windows. It was certainly a challenging job involving a lot of difficult access but the view was well worth it ;) He was very appreciative of a job well done as I was proud!

Question 4

What do you like most about your job?

Accepted Answer

I love meeting new people and visiting new locations daily, and getting plenty of exercise whilst enjoying a Sunny Coast lifestyle!

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you come recommended? Are your necessary insurances and safety licenses in place and up to date? How will you go about doing the job? What is your quote based on?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q. How much will it cost? A. Factors such as amount of windows, what type and their condition. Access/difficulty eg. is working at heights required? a site inspection is often best. Q. How long will it take? A. Obviously this varies but an average 4 bedroom single level home may take anywhere between 3-6 hours

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

As owner and operator of the business I am fully committed to providing a professional service. I am always punctual and have full transparency through my business. I would welcome anyone who may wish to speak with any of my past customers.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I am most recommended via oneflare and other service portals as I always strive to achieve a premium result that I tailor to their needs, and at an affordable price. My aim is customer satisfaction to give confidence should they require a repeat service

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Is the property low set or high set? How many individual window panes on your property? Is terrain level? Is access ok? Do you have louver windows?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Regular cleaning of windows (usually 6 months) will ensure the condition of the windows remain great for a superior finish each time 2. Do not use mains water to wash windows as it creates hard water staining  3. Ensure easy access surrounding internal/external windows

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We can offer 10% discount on your next clean for any referral of our services to your friends or family

Question 12

What makes your pricing competitive?

Accepted Answer

We are local small business and do not have huge overheads and advertising budget, and rely heavily on repeat customer and their referral. Our professional tools and work ethic ensure you have an efficient job done right the first time

Question 13

How do you normally charge for your service?

Accepted Answer

Payment of cash, EFT (Electronic Funds Transfer) or Paypal is accepted on completion of work, and for our regular customers we offer a 7 day account

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Primarily professional window cleaning, including pure water cleaning, as well as all aspects of high pressure cleaning. Also solar panel cleaning for best output efficiency and gutter cleaning.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Sunshine Coast Mobile Cleaning is BSCAA accredited in Window Cleaning, Construction OH&S white card accredited and also licensed for 'Working Safely At Heights'

Sunshine Coast Mobile Cleaning

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