Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we do have insurance for our bookkeeping business and guarantee our work for bookkeeping and office overhaul tasks that we carry out

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always enjoyed working in small business and making a big impact in a clients life. I am very satisfied when I can change or introduce procedures and systems which can dramatically reduce the amount of time needed to spent in this area of the business

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Not a favourite story but the feedback we have from our customers is very satisfying as we know it drastically reduces their stress and have been told many time that we are a 'God send'

Question 4

What do you like most about your job?

Accepted Answer

It's very fulfilling knowing that the work we do for clients helps free up their time. They are always up to date with their financials so are able to plan ahead of time. The work we do can dramatically change the lifestyle of a business owner and their family

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask them how much experience they have Ask what type of clients they have Also ask what qualifications they have

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Due to the diverse range of clients there aren't any common questions that they ask. At the free consultation is where we establish the clients needs and this is where the most questions are generally asked

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I can action requests quickly and efficiently as I have extensive business experience in a large variety of industries. I understand that confidentiality is paramount when it comes to the financial information of my clients.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

With over 20 years exeprience, we offer a premium service and go above and beyond our competitors. We also offer a free consultation to new clients.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Where they are at with their financials/how up to date they are What tasks are they interested in us carrying out on a regular basis for them

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Have invoices, bills, receipts and bank statements available if required Source reports from their accountant if required Have payroll information also available if required

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer a free consultation to all Oneflare customers to spend some time seeing what's required and establish what the clients needs are.

Question 12

What makes your pricing competitive?

Accepted Answer

We always look at the job as a whole and see what's initially required. Usually more hours are required in the beginning so we reduce our rates accordingly.

Question 13

How do you normally charge for your service?

Accepted Answer

To start with we charge an hourly rate until we have established a routine and know what's required each week/fortnight/month

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in Bookkeeping and Office/Business overhauls to bring your business to the point where it is running efficiently so then you can spend more time doing the things you love

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Over 20 years experience in the industry along with servicing a wide variety of businesses. We work with all accounting packages including Xero, Quickbooks and MYOB.  We also have Cert IV in Bookkeeping and Cert IV in Business Management.

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