Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we have 20 million dollars public liability insurance and guarantee all our work with a great back up service.

Question 2

How did you decide to get into your line of work?

Accepted Answer

After working in the mines for a while I decided that I wanted to do something for myself and build something great for the future for myself and family.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have many clients so it would be hard to choose one. All my clients are great and I appreciate all of them.

Question 4

What do you like most about your job?

Accepted Answer

I enjoy meeting new people everyday and because we service lots of different industries it gives me a opportunity to learn more about the customers business.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Please ask what services you are looking for and I will be happy to answer any questions that you might have.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

In a office based environment I am commonly asked about the process and downtime with the computer stations? In a situation like that I only require 1 computer station to shutdown there computer for most times of around 5 minutes so I can Test and Tag everything. I then turn it back on.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Taylors Test & Tag have built this business from the ground up and take pride in this business, every client is treated with respect and will be provided with the most professional and friendly service.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Taylors Test & Tag provide a large range of services over there competitors and are seen as a one stop shop with competitive prices and a great service.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Has the customer had it done before? , How many items do they think they have? , Do they know of any faulty equipment?, How soon do they require my services? Will I need to pay for parking? Type of business?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

- Let all staff know that I will be coming in today for the testing & tagging and let them know that all electrical equipment needs to be tested. - If its a workshop / production area please have the area clean and free of any hazards, makes my job easier and safer.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

At the moment I am offering 20% off for new clients which is a huge saving. Just mention OneFlare for the special rate.

Question 12

What makes your pricing competitive?

Accepted Answer

A lot of my competitors charge a standard call out fee first and then charge by item. We have No Call Out fee. We also don't charge for the Report sheets and Compliance letter that is issued , other companies do charge a fee.

Question 13

How do you normally charge for your service?

Accepted Answer

We charge per item that is tagged. For smaller jobs we do charge a set fee if there are 1-10 items and any additional items after that are charge the standard rate per item as usual.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We have a large range of services available for your business needs. We specialise predominately in Testing And Tagging electrical equipment to Australian Standards.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With over 2 years experience of just Testing & Tagging , we have spent a lot of time working on how to get the job done with the most minimal disturbance to your business and by using printed tags we save a lot of time.

Taylor's Test And Tag

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