Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

The Budget Computer Company and all technicians/consultants are fully insured and police checked. The Budget Computer Company provides a 30 day labour guarantee.

Question 2

What do you like most about your job?

Accepted Answer

Call Us on 1300 209 007. The Budget Computer Company loves solving customers technology issues, it is what we are here for. Also another crucial factor is to provide all customer with as much knowledge possible, to ensure they understand their technology and how external factors can impact, eg scams, information theft etc.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

At a minimum, all technicians should be be insured, have a set of terms and conditions, have some type of pricing structure, be police checked, have the to ability to provide you with a full tax invoice with their ABN and have a guarantee/warranty system in place.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

The Budget Computer Company bases our business on great customer service, which trust and reliability is the foundation. We have been in the industry of many years and have a very large database of customers that have been very satisfied with our services.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

At The Budget Computer Company we provide personalised service and provide you with honest advise and tailor technology solutions for what you need, not how much you can spend.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We usually required the Brand and Model number of your PC or device, to proceed and provided a quote, as a large percentage of devices have hardware that differs in price, from model to model or brand to brand.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Tip 1: Always restart your PC (if this function is available). This can fix many issues  Tip 2: If an internet issue, restart your modem, by turning it off for 10 seconds, then turning it back on.  Tip 3: Ensure all cables are correctly inserted/attached to the computer/monitor.

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

The Budget Computer Company would like to offer all Oneflare customers, McAfee Antivirus Plus which provides 12 months cover and one PC protection for $10. This is a further 50% reduction off our website advertised price. While stocks last.

Question 9

What makes your pricing competitive?

Accepted Answer

The Budget Computer Company ensures our pricing is competitive by regularly checking competitors pricing. Plus, it is not how cheap we can offer our services, it is a balance between price, quality and providing great service.

Question 10

How do you normally charge for your service?

Accepted Answer

The Budget Computer Company charges by the hour, at competitive rates. Some services are tailored to clients requirements, therefore so is the charging.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

The Budget Computer Company covers a broad range of technologies, and have not encountered a situation that we cannot find a solution to.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

The Budget Computer Company ensures all technicians have to the required skills and qualifications to make sure there is a solution to all technology requests.

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