Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We carry public liability insurance and so do our cleaners.  All cleaners also offer a quality guarantee and will return to complete the work free of charge if the client is not satisfied.

Question 2

What do you like most about your job?

Accepted Answer

The Cleaning Studio helps clients find more time for the things they love.  Our clients save time cleaning which means more time with family, friends and doing the things they enjoy most in life.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are your cleaners insured? Yes  Are your cleaner police checked? Yes  How will my cleaner access my property? We recommend lockboxes for secure storage of your keys.  You can also be home at the start of your clean.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Are your cleaners insured? Yes  Are your cleaner police checked? Yes  How will my cleaner access my property? We recommend lockboxes for secure storage of your keys.  You can also be home at the start of your clean.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

All of our cleaners are fully insured, police checked and receive online and on the job training prior to being registered.  We only register the best and undertake regular spot checks to ensure quality is always maintained.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

All of our cleaners are fully insured, police checked and receive online and on the job training prior to being registered.  We only register the best and undertake regular spot checks to ensure quality is always maintained.  All clients have an opportunity to review their cleaner at the end of ever

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

In order to provide an estimate of cost we will ask for numbers of bedrooms, bathrooms and the frequency of the service (e.g. weekly, fortnightly or monthly).

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We are excited to be offering $20 off your first service when a regular cleaning service is booked via Oneflare.

Question 9

What makes your pricing competitive?

Accepted Answer

Although our pricing is competitive, we aim to compete on quality and not price.  We also offer a quality guarantee.

Question 10

How do you normally charge for your service?

Accepted Answer

We are a cashless business.  All payments are made via our secure online payment platform.  We offer various payment options to suit all clients.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Our cleaners are trained to use their initiative and to save their clients time.  We specialise in regular domestic cleaning and housekeeping.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All of our cleaners are fully insured, police checked and receive online and on the job training prior to being registered.  We undertake regular spot checks to ensure quality is always maintained.  All clients have an opportunity to review their cleaner at the end of each clean.

The Cleaning Studio

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