Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We guarantee the quality of our work. If you happen to find a printing fault in your job, we will happily reprint your job for you.

Question 2

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What is bleed?  the best way to answer this question is to see the Bleed section on our site, or see view our video on youtube about bleed  https://theprintco.com.au/Print-my-file~4531  https://www.youtube.com/watch?v=dDDj5hQKfFM&t=2s

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

With almost 20 years experience in the print industry, and working in 3 different countries in all types of printing, i know what it takes to produce the highest quality jobs, quick turn arounds and great customer service.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

Excellent service, rapid turnarounds, fantastic printing. Get INSTANT PRICING on our website and access our how it works section for step-by-step instructions and guides on how to set up your file correctly.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

• Size • type of paper/card required • is it single or double sided • do you need a full custom design? • how many copies are required • will you supply the images and information if a design is required • what is the finished job going to be used for • do you require any special finishing options

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Before setting up your files, prepare a print ready file, please see our how it works page on our site for all the specifications and information required to prepare a correct file for print.

Question 7

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

if you mention when contacting us that you found us through Oneflare, we will give you 5% off your order.

Question 8

What makes your pricing competitive?

Accepted Answer

Our prices are competitive because we work with a range of suppliers in order to get you the best print, materials and results. We also know what we are doing so there is less waste of materials and time to get your job done.

Question 9

How do you normally charge for your service?

Accepted Answer

All our standard products have instant pricing, just select your product, choose the print options required and you will be able to see exactly how much the job will cost you.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in high quality medium run jobs but also are great at just about any type of job you have.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have close to 20 years experience in the printing industry from all over the globe.  If you have a job that you need done, we will make it happen.

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