Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are more than adequately insured than what is required by law, and we are fully licensed to carry out this work

Question 2

How did you decide to get into your line of work?

Accepted Answer

Working in the building industry we have identified this gap in a scaffolder that is not huge like Synergy and Five Star, yet still possess enough gear and compliance know how to ensure smooth operation especially when work cover is involved

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We always keep our customers happy and accommodate to their programs and specific needs, we do not have exciting or heart warming stories as that is not related to what we do, we are their to provide interim convenience and necessity and we are out of the way before the grand finale

Question 4

What do you like most about your job?

Accepted Answer

We provide access and make the job easier for all relevant trades, and once our scaffolding is removed, the true beauty of the project is revealed

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Who have you worked for? What have you taken into consideration in terms of access, which trades have you considered?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

When Can You Start?  This is our most common question as our rates and quotes speak for them self and we generally win the projects we quote out.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are on time, follow through with our promises, we are very efficient at documentation and compliance and we have experiences with all trades so we can pre-empt their requirements

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We price based on full compliance of AS/NZS 1576 and still remain competitive, we see most house jobs on the street does not have full compliance, this wouldn't be a problem until an issue happens and WorkCover investigates and shuts the site down for 3 month due to non complying sub contractor.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Site address Plans Any other documents such as program, bricklayer, roofer and renderer specifications Also if the window can be installed either before or after scaffolding is there will be best

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

* Brick up to as high as the bricklayers is able, this will save money and time. * If top level is more indent than the lower roof, allow for the top roof to be finished and have a seperate date for lowerroof work. * Ask the renderer what his preferences are

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Our prices are always competitive and will stay that way, just send us your plans and see the difference in our level of documentation and compliance

Question 12

What makes your pricing competitive?

Accepted Answer

We do site visits and have an office staff dedicated to quoting, so we do not just look at your plan and say a "ball park" figure and come to site and charges for more when the foreman makes requests for certain areas

Question 13

How do you normally charge for your service?

Accepted Answer

We quote a fixed price with the most detailed scope description out of any scaffolding companies so you know exactly what is included and we pride our self on minimal variations due to the detailed pricing.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in difficult to access areas and difficult ground conditions, where other scaffolders tell you certain access is impossible, we tend to find a way

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have a team of fully licensed scaffolders and have worked on all types of projects and with many tier-1 builders as well

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