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Frequently Asked Questions
Why should a customer hire you over another service provider?
The Techo Technical Solutions services the Mornington Peninsula community specialising in all aspects of computer and technology support for individuals and businesses. We provide onsite computer repairs and servicing.
We have over 20 years experience providing expert computer service and support to individuals and businesses.
What experience, skills, qualifications or training do you have to make you the right person for the job?
Patrick Enright has been worked in the Information Technology industry for over 20 years and is highly experienced with all aspects of Windows based computer systems. He is experienced with hardware diagnostics and reapair and network configuration and troubleshooting.
Is there a particular aspect of your trade or industry that you specialise in?
Specialising in all aspects of Windows based computers, hard wired and wireless networks and general troubleshooting and diagnostics.
How do you normally charge for your service?
Service is charged a reasonable hourly rate. Ongoing service contracts are also available which provide quarterly system checks and a reduced hourly rate. Please contact us for further information.
Are there any special offers you would like to offer to Oneflare customers?
We are offering a free 30 minute consultation with small business customers who mention this website at the time of making the appointment. We will visit you onsite to explain our services and perform a check of your system in regard to virus protection, backup and restore functionality and software updates.
What makes your pricing competitive?
The Techo Technical Solutions provides a quality service that may not always be the cheapest price available but our aim is to exceed your expectations and we guarantee the effectiveness of our work.
How can a customer save money before you start the work? Please give 3 tips
The easiest way to ensure that you get value for money from our service is to write a list of every problem or issue that you are having with your computer before the technician arrives to make sure all of your issues are covered.
What are the typical things that you need to know before you can provide a quote to a customer?
The diagnosis of a computer problem usually requires the technician to have access to the computer as there are so many different types of problems that can occur. Usually however a reasonable estimate can be given with a detailed description of the problem, including any error massages if possible.
What makes you the most reliable and trustworthy person for the job?
I have over 20 years experience providing expert technical support to individuals and businesses. My goal is to exceed client expectations to ensure that I receive repeat business.