Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are an insured business so, if there are any breakages or theft etc we are covered. The cleaners are self employed where they require their own insurance.

Question 2

How did you decide to get into your line of work?

Accepted Answer

The satisfaction of matching up good, reliable and police checked cleaners to clients which promotes an ongoing and professional service.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

One customer crazily moved into her new home 3 days before Christmas and was amazed when we allocated the perfect cleaner for her. She was one of our first customers and always gives good referrals.

Question 4

What do you like most about your job?

Accepted Answer

Meeting different people. The positive feedback after a cleaner has done a good job. It's is rewarding to have a satisfied client and keep that relationship ongoing.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Will I get a replacement cleaner if I'm not satisfied? Will I get a cover cleaner if my cleaners is unwell or away? Do you have insurance?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What area do we operate where usually we can accommodate. If the cleaners have police check where they do. Will it be the same cleaner where it will be.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Once a client is on board with Time For You we offer ongoing support. We follow up after the cleans to see if the clients are satisfied. Our cleaners are reliable, and consistent with their cleans as well as police checked.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We offer an ongoing service with a personal touch. We first meet the customer then introduce them to their new cleaner that's been interviewed in their own home. We follow up with the customer to see if they were satisfied.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know if the customer prefers weekly or fortnightly cleans. Where they live? If they are happy for us to come out and give an estimate.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The customer will be saving due to our very competitive rates. They will be satisfied with our service where they won't need to spend money searching for someone else. We only charge $32.90p/hr incl where the customer will save by us giving them an ongoing service.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

YES! we will definitely be offering special offers to Oneflare customers. Discounted rates on first cleans. Special draws where the customers can win a clean. Vouchers to refer a friend.

Question 12

What makes your pricing competitive?

Accepted Answer

Our pricing is very competitive  We receive a lot of leads and have kept the same pricing since we started with no increases.

Question 13

How do you normally charge for your service?

Accepted Answer

We operate a bit differently where the clients pay two separate payments. The cleaners cash in hand on the same day of the clean or, direct debit whatever, is arranged between client and cleaner. Time for You have a trusted bank merchant Ezidebit where a quarterly automated payment is arranged.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Domestic cleaning is our main focus however, we do take on one off cleans and cleaning of holiday homes on the Mornington Peninsula.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Previous cleaning experience is ideal however, we do provide training for all cleaners. Cleaners need to be trustworthy, honest, reliable and consistent with their work. We select our cleaners very carefully.

Peninsula Domestic Services Pty Ltd

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Frequently asked questions

Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

Need an expert?

Customer

Businesses

Cities

About Oneflare

Oneflare group

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Peninsula Domestic Services Pty Ltd Verified Business

Business contact details

Opening hours

Business description

Accepted payment methods

Browse cleaner experts by suburb

Services

Qualifications

Add your review

Reviews (14)

Frequently asked questions

Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

Need an expert?

Customer

Businesses

Cities

About Oneflare

Oneflare group

Download our apps

Peninsula Domestic Services Pty Ltd