Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We don't have any such insurance but we can provide guarantee of high quality work. This is a secure business place (Parramatta Business Tower) in Parramatta.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We had our business previously in Marrickville for 6 years now we have started this new press in Parramatta. Our customers were very satisfied with our services that's why chosed this business line rather than other business.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We have several interesting story. Last time we provide very good services to our customers during the vacation period. They were really impressed by getting us in the vacation whereas all other shops were closed in that time. So one of our customer provided us 100$ bonus due to our service.

Question 4

What do you like most about your job?

Accepted Answer

Mostly Our quality of printing and service we provide to the customers to satisfy themselves by our service and behaviour.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

They should clear their need and wants regarding what type of quality and quantity they needed before order a task.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Mostly people ask for the pricing and we tried to provide the best offer to them. Because customer satisfaction is our first goal.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our ratings, our customer's review, we provide hard copy sample before customer finalise a sample. So customer can judge and satisfy our work.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

one stop services, best printing quality, instant printing, minimum turn around time, and affordable price. Open 6 days a week (Mon-Sat) 9am till 6pm.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. If they have their own art work, they need to provide us. 2. Quantity of items needed (the larger quantity of output they need, the lower the prices). 3. The deadline ( Sometime we provide same day delivery!) 4. For tshirt area of printing.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. artwork ready to go. 2. right idea about your won printing job. experience printer can advice their customer easy way to go. 3. give reasonable time to your printer so that it doesn't looks rush.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

for new starter 15% discount. Minimum job value should be $500. We already offers opening special and some combo deal which are very attractive value.

Question 12

What makes your pricing competitive?

Accepted Answer

Quick productivity save time and time is money. Control printing wastage like paper, ink etc. Job planning also a big issue for makes pricing competitive.

Question 13

How do you normally charge for your service?

Accepted Answer

We usually charge reasonable price but it is comparatively lower that other printing service in Parramatta and of course negotiable.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Good experience in offset trade business and commercial printing including high volume binding and finishing product. Packaging and manufacturing experience.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

our instant experienced graphic designer assist customer's existing artwork without any cost. More then 20 years experience in printing industries. Good skill in printing and finishing job.

Touch Printing Pty Ltd

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