Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Fully insured, licensed and member of the MTA (NSW).

Question 2

What do you like most about your job?

Accepted Answer

Taking time to educate customers and help them understand what right looks like. Whether they come back or not.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Explain to me why that needs to be replaced?  Can you show me the parts you replaced and what was wrong with it?  You charge that much for that car? Why is this price different?

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Why do you recommend these companies for parts? Quality is critical in vehicle safety. If you pay for cheap imported parts from companies with no reputation, you just don't know what will happen. They can have dangerous ingredients from production, they may not meet standards, or they don't last as long. Australian made or imported parts from companies that guarantee their products and have a good reputation is important. Parts are made to Australian standards.  What oils do you use? We only use the best quality product for each application. We normally stock Nulon, Gulf Western and Hi-Tec oils and fluids. If you use cheap quality oil, the chances are you will only reduce the performance of your car or lead to unnecessary wear and tear.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Established in the area for over 9 years for bodywork and mechanical. Now branched out for more specialised mechanical repairs and service. Our customer satisfaction speaks for itself. We provide a one stop shop for service and repairs to ensure a complete whatever the problem we have specialists on hand to keep you safe and protect your investment.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We provide a quality service, on time and at a competitive price. We welcome customers to inspect work while it is in progress. As well as educating our customers on how to maintain and look after their car. Our number 1 priority is customer safety and driving comfort.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Rego, kilometers, last service and any drive/mechanical issues they have had recently.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Keep to a service schedule.  2. Use quality products, especially brakes. If you can spend $100 a week on fuel, why would you spend less on brakes? 3. Don't do it yourself.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Free Registration Check (pink slip) with any service.

Question 10

What makes your pricing competitive?

Accepted Answer

We use quality products and fluids (such as Nulon, Gulf Western and Hi-Tec) and charge a lower hourly rate than dealers and major franchise services. We also have no set monthly targets for replacing parts,making sure you only replace what is needed for your safety and driving comfort.

Question 11

How do you normally charge for your service?

Accepted Answer

Minor service - oil change and filter with vehicle check - starting from $120 (subject to parts prices) Major service - oil and air filters, spark plugs - starting from $250 (subject to parts prices)  Coolant flush and replacement - starting from $120 Brake change - starting from $100 (subject to parts pricing) Tyres - fit and balance starting from $20 per tyre

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Old skool cars - Ford and Holden a specialty.  Mercedes specialist - with a Mercedes trained and qualified mechanic available for specialist servicing and repairs on late model cars and SUVs.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Fully licensed and insured with fully trained and licensed mechanics on duty six days a week.

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