Tropikool Air Conditioning Refrigeration And Electrical Service

Frequently Asked Questions

Why should a customer hire you over another service provider?

Fast,efficient,honest and reliable service,you as a customer,are my first priority.my business understand the customers needs,making sure you get right service on right time.
What experience, skills, qualifications or training do you have to make you the right person for the job?

Certificate iii in Air conditioning and refrigeration
Certificate iii in electrotecnology electrician
Over 12 years of experience
Safety focused
Good customer service
Is there a particular aspect of your trade or industry that you specialise in?

General installation,service and repairs,ducted system install.vrv install,
From domestic to semi commercial jobs.
Electrical works
All other air conditioning refrigeration and electrical service
How do you normally charge for your service?

Hourly rates are given which is GST included,install jobs are charged accordingly depends the type installation.
However quotes are also given.
What makes your pricing competitive?

Ibambflexiable with the payment and charging less to the customers in order to make price affortable where customers are satisfied.
What are the typical things that you need to know before you can provide a quote to a customer?

Type of install.
Size of area needs to be conditioned.
Switch board location.
What unit the would prefer.
Budget is the must.
Are you an insured business and do you guarantee your work?

Yes business is fully insured and guarantee is given on work done,reason because only quality products are used for any install.
What makes you the most reliable and trustworthy person for the job?

Well business runs on trust, honesty and reliability.My business is fully insured,licensed and police checked.Arive on time for any job.
What questions do customers commonly ask and how would you answer them?

Is this the best price?how much for install only?mostly want to compare price other business gives,well cheap price is for cheap install.my price is reasonable with good workmanship.
What questions should a customer ask to hire the right service professional?

What is the quality of work you can perform?when is the next availability?generally about the units,tell us your budget,we will see if it can be done within your allocated budget.
What do you like most about your job?

The workmanship,the quality of work we do.Meeting customers and explaining about all different air conditioning units,which is the best for them.
Do you have a favourite customer story you would like to share?

Yes,went for ducted quote,celling space was not much,just enough to crawl in the celling.Customer wanted ducted to be Installed but was was not it's not possible,my team made it possible.
How did you decide to get into your line of work?

Have been working at mine site,no scene change for couple of years,customers get wrong unit installed but as a employee before i couldn't do anything,now I got my own business I can serve them right.
Are there any special offers you would like to offer to Oneflare customers?

Discount price on unit if they purchase from me.Free wall bracket or step for outdoor unit to be placed on.
How can a customer save money before you start the work? Please give 3 tips

I offer free site visit with free quote and professional advise.If any con has any issues and needs to be fixed,will be fixed on the site.