Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes business is fully insured and guarantee is given on work done,reason because only quality products are used for any install.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Have been working at mine site,no scene change for couple of years,customers get wrong unit installed but as a employee before i couldn't do anything,now I got my own business I can serve them right.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Yes,went for ducted quote,celling space was not much,just enough to crawl in the celling.Customer wanted ducted to be Installed but was was not it's not possible,my team made it possible.

Question 4

What do you like most about your job?

Accepted Answer

The workmanship,the quality of work we do.Meeting customers and explaining about all different air conditioning units,which is the best for them.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What is the quality of work you can perform?when is the next availability?generally about the units,tell us your budget,we will see if it can be done within your allocated budget.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Is this the best price?how much for install only?mostly want to compare price other business gives,well cheap price is for cheap install.my price is reasonable with good workmanship.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Well business runs on trust, honesty and reliability.My business is fully insured,licensed and police checked.Arive on time for any job.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Fast,efficient,honest and reliable service,you as a customer,are my first priority.my business understand the customers needs,making sure you get right service on right time.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Type of install. Size of area needs to be conditioned.  Switch board location. What unit the would prefer. Budget is the must.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

I offer free site visit with free quote and professional advise.If any con has any issues and needs to be fixed,will be fixed on the site.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Discount price on unit if they purchase from me.Free wall bracket or step for outdoor unit to be placed on.

Question 12

What makes your pricing competitive?

Accepted Answer

Ibambflexiable with the payment and charging less to the customers in order to make price affortable where customers are satisfied.

Question 13

How do you normally charge for your service?

Accepted Answer

Hourly rates are given which is GST included,install jobs are charged accordingly depends the type installation. However quotes are also given.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

General installation,service and repairs,ducted system install.vrv install, From domestic to semi commercial jobs. Electrical works  All other air conditioning refrigeration and electrical service

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Certificate iii in Air conditioning and refrigeration  Certificate iii in electrotecnology electrician Over 12 years of experience  Safety focused  Good customer service

Tropikool Air Conditioning Refrigeration And Electrical Service

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