Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Ultra Glass is insured and has a public liability policy and a certificate of currency can be emailed or faxed on request . All our work is guaranteed, we take pride in our workmanship.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I completed an apprenticeship in glazing, I remained with the one glass company for a number of years, I was promoted to a supervisor during my course of employment which I was co-ordinating complex jobs and projects before I decided to open my own company.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

"One Customer says: Ultra Glass was very quick to get in touch, and had come to look at the job within an hour. On site Ultra Glass was able to find a piece of the broken glass (where we could not), and by the afternoon had found a match and was able to give a firm and competitive quote."

Question 4

What do you like most about your job?

Accepted Answer

The job has variety, no job is the same, meeting different and new people, but most of all using my skills and qualifications I have to achieve the customers desire.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you licensed? Do you have Liability insurance? What type of Warranty do you offer? How long will it take for the repair/replacement to be completed? When can you start?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers always like to see what the best price is available but they are after the quality of the work as well, also they like to know about the warranty on the glass and workmanship. We offer competitive pricing and warranty on all jobs.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are a local business, with strong contacts within the industry. Ultra Glass is passionate about the work we provide. Professional, effective, fast & perfectionists would best describe the service you will receive.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We offer a professional service to customer's who are looking for a glass and glazing service provider that adds quantifiable value and deliver's what they promise. We work together with you to get your desired result for your job.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

An approximate measurement of the glass that is to be replaced is helpful and the type of frame the glass is installed in eg timber, aluminium, steel and if the glass is clear , tinted or obscured. If you are unsure do not be concerned we can come to you and assist.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The customer can do the following to save money: 1. Measure the size of the glass to be replaced to save the glazier time. 2. Have a clean and safe area for the workers to work in 3. Always compare rates with the competition.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Special offer for customers who mention the one flare web site, you will receive a 10% discount on any framed glass shower screens or frameless glass shower screens.

Question 12

What makes your pricing competitive?

Accepted Answer

Ultra Glass pride ourselves on delivering competitive pricing on all our products and always deliver a quality customer service experience to all clients. Since the Australian economy can be unreliable at times, we make our pricing cheap and fairly priced.

Question 13

How do you normally charge for your service?

Accepted Answer

A free quote is given first to the customer. We charge by a hourly rate, the size of the glass, the type of glass and any glazing hardware that is required for your job.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Ultra Glass specialise in all aspects of the glass replacement of aluminium and timber windows and doors, showerscreens, mirrors, balustrades for your home or business, no job is too hard.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We source only high quality glass and fittings from the leading Australian manufacturers and are accredited by the Australian Glass and glazing Association (AGGA).

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