Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured and our client satisfaction rates are very high.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always like Accounting and used to work in Franchising  which involved helping business owners in Administration, Accounting and Bookkeeping not to mention systems improvement.  Going into own business to help business owners whilst doing what I love was next logical solution and we have not looked back since.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

One of our clients mentioned Bookkeeping was so each even his children could do it.  Needless to say actual accounts were not in the best shape and lot of work had to be done to ensure compliance.

Question 4

What do you like most about your job?

Accepted Answer

Ability to provide value to business owners by ensuring compliance via BAS reporting not to mention reporting that provides visibility.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ensure professional qualification, licence and industry experience to help provide value.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most business owners are good at what they do. Typically, most business owners are not sure about compliance and rely on us to help them mange their business.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We know what it takes to manage small business and we are open and transparent at all times with clients.   In fact we go out of our way to ensure client saves time and money by way of process improvement, using technology to drive change and save money in all facets of business including Accounting and Bookkeeping.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

V & H Accounts is all about value adding by providing Accounting services at reasonable prices.  What sets us apart is the value we provide via reporting, compliance and process improvement, thereby saving you time and money, particularity when completing BAS and Tax Returns.  We can offer you this promise because a CPA-qualified Accountant will work with you.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We look at this as two way process - knowing what software client uses, size and nature of the business, complexity, number of transactions and what is client expectation enables us to provide quote that they can evaluate and make informed decisions.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Clients need to be organized when it comes to Bookkeeping and Accounting.  Filing paperwork  in orderly fashion means Bookkeepers and Accountant concentrate on value-add and therefore save client time and money.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Our first consultation is free for all new clients.  We get to find out about where they client is at in business and client finds out about us.

Question 12

What makes your pricing competitive?

Accepted Answer

We do not have overheads of some of our competitors.   To this end we like to offer clients benefit of very low rates but best value for money in our space.

Question 13

How do you normally charge for your service?

Accepted Answer

We  can tailor a package to suit business requirements.   We offer range of fixed price packages as well as standard hourly rate.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We can offer reasonable hourly rates starting at $40.00an hour or offer scalable fixed price packages to suit

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are BAS agents with CPA-Qualification with 20 years experience in all facets of Accounting and Bookkeeping.

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