Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Valen Floor is an insured Business with NRMA, I am a licensed contractor / tradesman and guarantee my work will please.

Question 2

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Reliable, efficient, honest and upfront. I provide a guaranteed quote and get the job done right first time, your satisfaction with my work is my reputation.

Question 3

Why should a customer hire you over another service provider?

Accepted Answer

Valen Floors should be your first choice because you'll get quality work and excellent customer service. I am experienced, reliable and very knowledgeable so you can count on me to get the job done to the highest standards. All my work is guaranteed and fully insured by NRMA.

Question 4

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Basic information as much as you the customer can fill me in on, anything that can't be explained by word I can see by eye, and provide you a quote on visit.

Question 5

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Enquire and arrange quote, I uphold good morals and ethics and will honestly tell my customers what needs doing what the costs are and what could be done or a recommendation on best solution for you and your budget.

Question 6

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Mention you found me through Oneflare and what discount I can offer you, I will happily make a competitive offer to all customers.

Question 7

What makes your pricing competitive?

Accepted Answer

My pricing is very competitive compared to most, when you compare services, years of experience, excellent customer report and history including repeat requests from past clientele for new jobs, you can't go wrong.

Question 8

How do you normally charge for your service?

Accepted Answer

Normally I charge per square metre at a rate of $25, which is standard market pricing. Once I see you, do a site inspection and obtain measurements, I'll be able to provide an accurate quote. I accept direct deposits.

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

All timber flooring, wood flooring needs and requests. I have a good eye for detail, excellent history with clientele from past jobs and have been in this industry for over two decades.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I am a qualified and insured floor expert with 25 years in the business. I started doing it a long time ago because I wanted to have my own business and I like my work.

Valen Floor

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