Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We stand by the delivery times and quality of our work.  We rest only when you are satisfied.  Elite Customer Satisfaction.    We store your project free, for 5 yrs.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Have always loved the aaaah factor of creating media art, sound & motion.   Have owned a still camera since grade 3, but fell in love with the dynamics of motion pictures after an OS holiday and Super 8 purchase.  The gear is great but the secret ......Telling a good Story

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We did a March wedding and received good feedback.  It was featured on-line in SEPT, by a wedding web site.  The whole  reception & service was in a foreign language ( to me ).  Family was originally from Bosnia,  so we had  to stay on top of the program.

Question 4

What do you like most about your job?

Accepted Answer

A satisfied customer and the challenge of producing a well finished project with a few surprises, good surprises.  It's part science part art.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

First it's experience.  Low cost quotes generally mean little experience.  Always ask for the  Total Cost, then Delivery Times,  and lastly,  are there hidden extras from the service?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

We often shoot multi camera.  For a catered function they want to know the crew/team size.  Generally it’s only 1.      After cost, people need delivery dates.  We stand by written quote times or negotiate under special circumstances.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Ask us for customer endorsements.  Generally small businesses survive on their reputation.  Our turn-around times generally meet the most demanding clinets.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

A home based ( low overheads ) family friendly, video service shooting Weddings and family functions since 1992.   Time is the Great Teacher.   We strive to meet your expectations on Price, Product Options and Performance ( pre & post production )

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Quote Details - Location, start and finish times, nature of work, nature of finished product, turn-around times and special extras that may not be obvious eg limited parking at site

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Saving Money.   Give us a fully detailed commission to quote on, no surprises.    Request a Link Only for our finished product – generally an mp4 file ( smaller files only ).   Pay in Advance and receive a 5% Thank You.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Early Bird Bookings – Book within 10days of the quote and receive our Elite Bonus, 10% extras, on our Quoted Service.   Ask for details

Question 12

What makes your pricing competitive?

Accepted Answer

We like to think our extras make the difference to our packages.   But home based, gives us a good price advantage

Question 13

How do you normally charge for your service?

Accepted Answer

We generally offer a 1 Price package quote, but hourly rate for extended services.  Out of town jobs are best negotiated.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Some see us as a Wedding Specialists but we offer a general freelance service.  Just ask and we’ll give an honest feedback on our expertise.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Always learning and sharing what we know.  Small beginnings in ’92 to a proficient and professional service today to meet a range of customer needs.

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