Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We carry $10 million public lability insurance and take responsibility over any harm by us within work premises.  Our customer satisfaction guarantee means we will deliver on our promise every time.

Question 2

What questions should a customer ask to hire the right service professional?

Accepted Answer

Occupational Health and Safety Complaint,Police checked,$10 million Public Liability Insurance, Fully trained, professional cleaners who understand what it takes to give you exceptional customer service to ensure a detailed clean of your premises.

Question 3

Why should a customer hire you over another service provider?

Accepted Answer

Over 20 years + experience in all aspects of commercial cleaning   You will be dealing directly with the business owners  The range of cleaning products we use Kleen Health Australia PTY LTD incorporates a proportion of Health Guard anti-microbial that is extremely effective against bacteria , spores, viruses and mould.   These products provides safe , effective and environmentally sound solution to a wide range of common health problems caused by ineffective bacteriological controls. Our products utilises nano technology which provides strong micro bound of the Health Guard with surface being treated to ensure long lasting performance. This means that the anti bacterial compared to the other cleaning products or disinfectants where their anti bacterial disappears instantly.

Question 4

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Time is money and cleaning takes time, and managing this time can be challenging. If you’re spending billable hours on cleaning your office, you’re not spending that time managing your employees.  Let us take care of your cleaning.

Question 5

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We also provide obligation free quotes. Try us and we offer first service free of charge and 3 months trail period.

Question 6

What makes your pricing competitive?

Accepted Answer

We charge for the value of your services, not the time spent on each task. Whilst maintaining our standards by providing quality service.

Question 7

How do you normally charge for your service?

Accepted Answer

A tailored package that suits you, your needs and your budget . We discuss key areas that you would like us to focus on or that your staff have raised as an ongoing issue. We will make sure to pay particular attention to these areas. From there we provide a quote for your consideration.

Question 8

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Kitchen cleaning  Wash room cleaning  Laundry cleaning Carpet Cleaning Mould removal Oven cleaning Vacuuming Spring cleaning Mopping Dusting Micro Fibre Cleaning Window Cleaning Floor scrubbing and strip and seal The use of Environmentally Friendly cleaning products

Question 9

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Specialized, Consistent and Full Service Cleaning  Over 20+ years experience in all aspects of commercial cleaning. We confidently deliver a wide range of commercial and home cleaning and maintenance services, not only meeting but exceeding customer expectations. All work undertaken is fully insured and covered by our 100% satisfaction guarantee.

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