Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes our company is fully insured and we also guarantee our workmanship. Being Propriety Limited also means we have workers compensation which means all our employees are covered aswell.

Question 2

How did you decide to get into your line of work?

Accepted Answer

This line of work  has run in the family for many years now, so a major part of us getting into this line of work would have to be family. We also pride ourselves on seeing the finished product.

Question 3

What do you like most about your job?

Accepted Answer

The thing we love most about our job is walking in and seeing how it first looks and then seeing how much different a house can look once wallpaper is installed.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

The questions a customer should ask before hiring anyone is "are you licensed" "are you insured" "how many years experience" "do you have pictures of some of your previous work" "where have you previously worked".

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The questions customers always ask are: "is wallpaper hard to remove if we don't like it", "can it be repaired if It gets damaged or scratched", "will you see the joints".. The adhesives we use nowadays is strip able and can be removed after 60 days without damaging the wall surface, we also do patch and repair wallpaper and depending on what type you have chosen you will see the patch, same applies with the joints.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

The thing that would make us more reliable over somebody else is that our director has competed at an international level installing wallpaper and painting and decorating so therefore that is the standard we provide to our customers and nothing less will do.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Customers should choose Well Hung Wallpaper Solutions over any other wallpaper installer as we are highly recognised in this field, we make no mistake meaning we save you money in short and long term maintenance, and we guarantee customer satisfaction.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The typical things we need to know before we quote any job is how many linear metres there are, what's the height of the walls, what type of substrate is it going on, what type of paper is it.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

A customer can save money before I start the job by: taking on board any advice given by us as we install all different types of wallcoverings everyday of the week and we know what types of papers are suitable in what sort of places and will last. Research our company by looking at our website and seeing all our accreditations. Making sure the substrate we are installing the paper on is suitable for that paper.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

The current special offer is the of you choose us to install 3 or more walls we will install the 4th one free of charge. The 4th wall has to be of smaller or equal size as the largest wall installed.

Question 11

What makes your pricing competitive?

Accepted Answer

The main thing that makes our prices more competitive than others is that we are a company with a small amount of overheads therefore we can pass those savings on to our customers.

Question 12

How do you normally charge for your service?

Accepted Answer

We normally would charge per square metre but it also depends on how many walls the client is doing as we can work out a better price if there are more than 3 walls getting done.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

The aspect we mainly specialise in is wallpaper as we believe when you specialise in one certain thing and you just do that everyday u become a specialist in that field instead of doing bits and pieces and never a professional at any.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have over 10 years experience, our skills include wallpaper installation, removal, repairing etc.. We are a team of qualified wallpaper installers having all completed cert 3 in painting and decorating. Our director has competed at an international level and has been recognised as such, for details see our website www.wellhungwallpaper.com.au under accreditations.

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