Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

we are fully insured and we do provide work guarantee even if after deliver the vehicle. We also cover the damage if in case the car had an accident due to our faulty work

Question 2

How did you decide to get into your line of work?

Accepted Answer

We had a very fantastic mechanic and at the same time growing up the business with a number of happy customer

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

we got plenty of history that we can share with. got lots and lots of customer who is return and bring the can of drink for our mechanic

Question 4

What do you like most about your job?

Accepted Answer

I enjoy all the job no matter if the job small or big. As long as we complete the job properly and delivery the vehicle to the customer on time with happy face

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customer should ask whether we can able to return back the car on time, is the price is right etc.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customer always ask HOW MUCH? it is very hard to tell how much will cost for the job sometime as we need to assess what we need to do.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

To most reliable and trustworthy person for the job will be a good mechanic which we do have. Because a good mechanic can complete a job properly

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are based on local motor mechanic providing all type of service and repair as well as RWC, LPG and air con regas and repair.  0% interest Free payment plan option are available which allow you to pay off your bill in installment basis over 3,6.9 or 12 month. We provide Free Loan car too.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

we need to know what exactly the customer's require to do on their car we need car details such as Rego no, VIN no car's make and model prior provide a quote

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

We diagnosis first which if free of cost if we carry on the job. provide an estimated cost involve prior starting the job Provide any suggestion or advice prior start the job and this can help to make the decision for the customer

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We have special price for RWC inspection. please refer to our website. and also our car service start from $90

Question 12

What makes your pricing competitive?

Accepted Answer

We do charge very comparative to the customer. and we bet price with 5% discount. It does mean we provide extra 5% discount on any other's written quote.

Question 13

How do you normally charge for your service?

Accepted Answer

We do charge per job basis. And we do not charge if the job not done properly it does mean no pay if job not done as per agreed

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are specialized on Transmission, Brakes, Suspension, Diagnosis, air conditioning, engine, EFI, Vehicle pre inspection and Roadworthy inspection, LPG gas conversion repair and service.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our all mechanics are highly qualified, experienced and accredited by AAFRB, VACC, VicRoad. They have been gone through specialization training such as Brakes, Transmission, Suspension, Engine, Air con etc.

Western Auto Services Pty Ltd

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