Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have all relevant insurances - Public Liability and Workers Compensation We guarantee you will be delighted  with the results.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Realised that there are too many people looking for professional people to help them keep their homes beautiful.  They are looking for reliable and honest people who care about their properties.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We had a customer who had a very high window that had not been cleaned  for 30 years - she was delighted with the results and was able to admire her view from there again......after 30 years alot had changed.

Question 4

What do you like most about your job?

Accepted Answer

The variety- no job is the same. It is nice to assist busy people with making their homes look their best. This kind of work is good for keeping a person fit and healthy, and you get to work outdoors which is pleasant.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How long have you being doing this kind of work?  Do you have insurances?  What kind of equipment do you carry?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long will the job take.  If we have been before we have a record of the job - if not we ask as many questions as possible and give a quote when ever we can. How much will it cost.  We can give an estimte or quote - minimum charge is $120.00 + gst which gives you a technician for 2 hours.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

A customer usually has heard about our professional window and house washing services - and we believe that this it self is a great recommendation when the public are out there talking about your company and its professional and friendly service

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

It is better for us to know as much about your home as you can provide.... How big is your home? How many storeys for example? What kind of windows do you have? (French or lead light for example are tricky) Are there skylites? Are there very high windows? Do you have glass louvres?

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Tip 1 - We will not take as long with your job if you have moved objects (ones you are able to lift) out of the way that may get in the way of us cleaning your windows gutters homes exterior or paving.   Tip 2 - Make sure there is easy access to water.   Tip 3 - Clearing of trees branches or debris from areas round the home. Tip 4 - Parking - the closer to you the better.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We can offer you a free shower screen clean - 1 per home.

Question 11

What makes your pricing competitive?

Accepted Answer

We may not be the cheapest but you will be delighted with the results and quality of the job performed.  Many of our customers have been with us for years and a large amount of our work is through referrals from customers.

Question 12

How do you normally charge for your service?

Accepted Answer

We charge by the hour with a minimum charge of $120.00 + gst which will give you a technician for 2 hours.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Mainly window cleaning but we can complete a variety of  jobs for you - such as gutter cleaning, and soft washing and / or pressure cleaning to most areas of your home.  You only need to ask.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are an established window cleaning and home maintenance business in Sydneys North Shore and surrounding areas  - Our technicians are well trained with the right equipment for the job.  We are punctual, reliable and efficient and on a personal note we care about your homes appearance.

Winking Windows

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