Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes the business is insured and we guarantee our work for 30 days. We also offer a no fix no fee policy.

Question 2

How did you decide to get into your line of work?

Accepted Answer

This job provides an ideal mix of technical and social challenges. On the technical side the problems faced are varied and on the people side, the challenges are to get along with different personalities.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

When I rescued the photos and other precious memories for a customer, she was ecstatic and thanked me profusely and gave me a bonus fee for taking the extra steps to retrieve her data.

Question 4

What do you like most about your job?

Accepted Answer

I like the fact that it combines technology and people skills. I'm also not stuck in the office all day and get to meet interesting people from all walks of life.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How many years of experience does the technician have in IT ? Does the tech have a "can-do" attitude ? How will you approach a complex problem in the most time efficient manner ?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do I need anti-virus for Mac ? No What's the best antivirus for PC ? Trend Micro, Norton and Kaspersky How can you speed up my computer ? Add SSD, RAM and perform a general cleanup

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We will always follow up on any promises made which are realistic. We will turn up within the allocated window. If due to unforeseen circumstances, this not possible, we will inform the customer and reschedule.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

The customer talks directly with our technicians. We provide a no fix no fee guarantee as well as a 30 day warranty on labour. Customer can engage our services by phone, text, email and via an online booking service. We also do not charge travel costs or same day service fees

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Make and Model number of computer, Age of computer, Operating system (Windows or Mac), Windows version, OSX version. Exact nature of problem.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Have all the passwords to your computer and email accounts handy. Take a complete backup if possible. Make the maximum use of the Technicians time..

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Oneflare customers will get a 20% discount on labour for all jobs booked before 31st July 2016. This is for onsite and remote support.

Question 12

What makes your pricing competitive?

Accepted Answer

We offer competitive pricing for our services which are backed by a no fix no fee warranty as well as a 30-day warranty on labour.

Question 13

How do you normally charge for your service?

Accepted Answer

We offer a variety of payment methods : Cash, Credit Card, Cheque, Direct Bank Transfer and PayPal. Generally payment is due on completion of service unless otherwise agreed

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

ADSL, NBN and Cable Internet. Also PCs, Macs upgrades, repairs hardware/software. Onsite and remote services. Windows 10 upgrades, OSX upgrades.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have over 25 years experience in the IT and Telecommunications Field. This was across Engineering, Sales and Solutions marketing. I love working hands on and solving problems.

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