Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

My guarantee is simple. I will work very closely with you at every point before, during, and after the shoot. If, at any point, you are not happy with the process/product(s), I will - within reason - do whatever it takes to ensure that your expectations are exceeded.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

"Our family were concerned this would be strange/awkward.  We were wrong!  Clinton immediately made us completely at ease…very patient with my toddler…absolute pleasure to work with…captured moods and expressions of our family.Professional, talented, patient, prompt and easy going" [Cairns Family]

Question 3

What do you like most about your job?

Accepted Answer

Two things: 1) The thrill and energy of shooting on location. 2) The moment when a client sees their final images for the first time, and the look in their eyes confirms that, through my vision, their vision has become a reality, moments have become memories, or people have become portraits.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

What's your background and credentials? Any references or portfolio? What is your photographic style? What does your fee include? What's the delivery timeline? Got backup equipment? Do you require a written contract? How would you describe your personality and its 'fit' for this job?

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

My 'business' background, work experience and references/reviews are a clear indication that you will be working with an internationally experienced and recognised professional. See https://au.linkedin.com/in/clintonrautenbach for more details. I am also an "emerging member" of the AIPP   (Australian Institute of Professional Photography)

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

"Clint the photos are incredible. You have worked wonders!... They are amazing! I'm absolutely speechless! Wow just wow!" (Testimonial, Evolution Foods, 2015) ---- Also, I am open to NEGOTIATING a rate based on "industry standards", the specific services you require, and your unique individual circumstances! ----

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1) The purpose of the shoot. 2) The budget. 3) The location. 4) The time(s) of day. 5) The number of hours you require.  6) How many people, and who they are (e.g. age, gender etc) 7) The amount of editing/post production required. 8) The turnaround time. 9) Any specific details/requests.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1) Think carefully about how many final images you require, and what they will be used for. 2) Browse the web and/or magazines for images that help illustrate your vision. 3) Shop around and compare average prices to gain a realistic idea of your budget, and share these when requesting a quote.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

25% Discount offer till the 25th of August - only available to Oneflare customers, and subject to time and date availability. Emerging models/actors are also invited to discuss the significant discounts that might apply through possible creative collaborations and/or shared portfolio work.

Question 10

What makes your pricing competitive?

Accepted Answer

My own process of negotiating a fee is far from fixed, and always involves the specific details of the job and the particular circumstances of the client(s). I am able to provide quotations with hourly or daily rates, but I am also open to negotiating package deals, and/or image-based rates.

Question 11

How do you normally charge for your service?

Accepted Answer

The way I usually work - and this is, indeed, a little unorthodox - is to request that the client makes me an ‘offer’ as a starting point. Once we have a proposed 'budget' on the table, we then negotiate a final fee from there. Of course, I can also provide you with a standard, formal quotation if preferred.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Fashion Photography Architect Photography Animal/Wildlife Photography Event Photography Family Photography Portrait Photography Baby/Children Photography Landscape Photography Nature Photography Still-Life Photography Product/Studio Photography

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Apart from photographic experience, I also have a background in fine art, theatre, education and research. This brings an especially creative energy to my work, ensuring that your vision is realised to its full potential through a lively, fun, and utterly professional process.

Zen Shutter

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