Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

My firms Insurance Include Professional Indemnity Insurance and other business Insurances.My work is guaranteed with a high level of professionalism and reasonable care taken in all matters.All work is carried out in a timely and efficient manner.

Question 2

How did you decide to get into your line of work?

Accepted Answer

My passion for dealing with people,Legislation,finance and commerce has always flagged an interest since my high school days.This passion has greatly assisted me in deciding my line of work.

Question 3

What do you like most about your job?

Accepted Answer

1. Legislative changes in Taxation creating challenges and utilisation of knowledge and skills to deal with different scenarios applicable to certain clientèle 2.Dealing with people.knowing and being satisfied with a particular outcome thus instilling client confidence in my firms value added services. 3.Opportunities - Every client in my firm is highly valued with great importance.Different opportunities arise over time with individuals pursuing either new business or investment. 4.Rewarding but challenging.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

1.Statutory Registrations & Licences held to carry out the relevant work. 2.Years of Experience and expertise in the required service area. 3.Timing and Cost for the completion of the assignment. 4.Professional Affiliations. 5. Seek References (if available)

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

FAQS Q1. Are your Accounting Fees Tax Deductible? Answer: Yes all our firms fees are Tax Deductible.  Q.2. Does your firm provide advice in relation to business structures? Answer: Yes: - Advice provided in relation to Individual Sole traders,Company formation and Trusts.  Q.3  Does your business offer Bookkeeping Services? Answer: Yes Assistance with bookkeeping can be provided either fortnightly or on a monthly basis?  Q.4. Can your firm advise on capital Gains Tax and negative gearing in relation to property? Answer. Yes.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

At A&E Accountants Pty Ltd value added services is offered. For Convenience mobile services is offered were we can come and see you.Every Individual and business circumstances are different and we explore the best possible options/solutions to meet your  Tax and Accountancy requirements.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

My Firm offers a personalised service approach on a client by client basis giving paramount attention and catering for the specific needs of both business and individuals. My firm networks with other business professionals,Other business professionals include Lawyers,Mortgage brokers,Finance Brokers, conveyancers,quantity surveyors and Financial Planners.Referrals can be made should a client require these services. Client consultations are done via zoom

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1.Structure Type: Individual or Sole Trader,Company,Partnership,Trust or Self Managed Superfund. 2. Copies of Prior Year Financial Statements or Tax Returns prepared by Previous Accountant (If applicable). 3. Copies of Prior Year Tax Invoice of Fees charged by Other Accountants (If Applicable). 4. Size of entity Number of Employees,Directors,Partners,Trustees and Turnover. 5.Services Required (i.e BAS,Bookkeeping,Financial Statement Prep,and Tax Return Prep,Business Advisory) 6.Frequency of Services.(i.e ongoing or one-off)

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1.Provide all source documents requested after initial consultation in a timely and organised manner. 2.Raise any queries or concerns at the initial meeting/consultation. 3.If there are difficulties in obtaining the requested documents or further timing is require please advise at initial meeting.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

My firm offers an initial client meeting 1st Consultation Free of charge for the first 30 minutes.The Consultation forms the basis of establishing the individual or business future needs & requirements placing an enthasis on matters such as Taxation Planning and Advisory.

Question 11

What makes your pricing competitive?

Accepted Answer

As a suburban practitioner my pricing is negotiated with the client directly at either my office appointment or on site after reviewing the work required. Often if a client had a predecessor Accountant, my firm will take into account prior year fees charged in determining the appropriate Pricing applicable which will be in line with the work involved. My firm offers a 10% Discount on Fees for Pensioners and Retirees.

Question 12

How do you normally charge for your service?

Accepted Answer

Services are charged either on a fixed rate for an Individual Income Tax return and business on an hourly rate  based on the complexity and the level of work involved.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

My industry specialisation covers a broad range of industries including but not limited to Automotive Industry,Retail sector,Legal Profession (Lawyers & Conveyancers),Manufacturing,Medical Profession (Doctors,Dentists,Nurses and Specialist Surgeons),Primary Producers,Building & Construction,Maintenance Services, Enviromental Services,Engineering,Cabinet Makers/Kitchen Builders,Educational Colleges,Strata and Realestate.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

As a principal of my Accounting firm I have 32 years experience in both public practice and commercial enterprise dealing in all facets of Accounting and Income Taxation Matters. Academic qualifications include MBA (Commerce),Diploma of Accounting and professional Affiliations include membership to the Institute of Public Accountants,Chartered Tax Adviser and NTAA Membership. Statutory Registration: Registered Tax Agent, Registered SMSF Auditor and External Examiner with the law society of NSW.

A & E Accountants Pty Ltd

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