Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

FREE TRANSIT INSURANCE COVERS YOU FOR $100,000 PER LOAD, FIRE, FLOOD, THEFT, COLLISION AND OVERTURN, WITH PUBLIC LIABILITY INSURANCE FOR $5,000,000.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Over 20 years ago I bought a truck to move myself from Sydney to Brisbane just for the move, I forgot to sell it after I moved, so I just kept on working the truck and here I am still doing it today.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

One particular client, Craig from Shepparton NSW wanted to meet me in person to pay their deposit when he was on the Coast looking for their new location. He came around and 2 hours later he left, we hit it off immediately and have since become friends, moved his family and going to their wedding.

Question 4

What do you like most about your job?

Accepted Answer

Different locations and meeting different people every day of the year. Repeat customers is the most satisfying part of the work, knowing that they come back because they have had A GREAT MOVE by our team and the referrals we receive.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How many men would I recommend for the move?  What happens if settlement doesn't go through on the day planned? Do we leave belongings in draws?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Are you insured? Yes fully insured Transit and Public Liability Are we locals? Yes for over 20 years here on the Gold Coast. Are we door to door? No, we do charge travel time from our depot which is normally 15 minutes each way as we are based central on Gold Coast close to highway. Worongary

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have been around the gold coast for over 20 years and to my knowledge have never had a bad report and many repeat customers over the years with good reviews and well known by other Removalists here on the Gold Coast, Brisbane, New Castle and Sydney.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I AM A LOCAL PROFESSIONAL OPERATOR WITH A GREAT TEAM AND HAVE BEEN LIVING IN QLD FOR 30 YEARS, 20 IN NSW. I AM AN OWNER DRIVER WITH 3 GOOD MEN THAT WORK WITH ME. I HAVE A BIG 60 CUBIC METRE TRUCK THAT FITS A LARGE  5 BEDROOM HOUSE IN, WITH ALL THE TROLLEYS STRAPS AND PADS WITH SIDE DOORS ON THE TRUCK FOR THE TRICKY DRIVEWAYS.  WHETHER YOU ARE “MOVING HOUSE” OR NEED A “REMOVALIST TO MOVE” TO A NEW HOME.  OR YOU COULD BE “MOVING OFFICES” OR “RELOCATING A BUSINESS”. A GREAT MOVE, MOVES HOUSEHOLDS IN ALL SUBURBS.  INTERSTATE: WEEKLY RUNS TO SYDNEY WITH PLENTY OF ROOM TO TAKE INDIVIDUAL ITEMS OR A HOUSEFUL OF FURNITURE. WE DO DROP-OFFS AND PICK-UPS THROUGHOUT NORTHERN NSW, GARY DOES THIS RUN HIMSELF WITH A GOOD OFF-SIDER. THE COST AND TIME VARIES HERE AND CHARGED BY THE LOAD AND OFTEN IS CALCULATED AT A BACKLOAD PRICE. THIS INCLUDES A BIG 65 CUBIC METRE TRUCK FITS 5 BEDROOM HOUSE. THE TRAILER FITS A 3 BEDROOM HOUSE AT 43 CUBIC METRES  PREFERRED METHOD OF PAYMENT: CASH – CREDIT CARD (INCURS GST) EFT IS AVAILABLE THROUGH PRIOR ARRANGEMENTS. (INCURS GST)

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Is it in a high-rise, if so does it come out from a basement? Is there parking for the truck? Is the access from the house close to the road?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Pack everything in appropriate boxes, packing as much as possible and not to block accessible areas 2. Disconnect washing machine and dismantle beds. 3. Anything that is light, like pushbikes, toys or equipment and outdoor furniture bring to front ready for loading as this saves time which saves you money.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

free transit insurance,at $150,000 per truck load  and  public liability  for every job. also loading and unloading is covered as well.

Question 12

What makes your pricing competitive?

Accepted Answer

We work on an hourly rate. $90 +GST per hour for 2 men the truck fully equipped. OPTION: 3 men provides a 100% safer and 50% quicker service being time efficient taking care handling your belongings. $120 +GST p/h with large fully equipped truck for larger homes.

Question 13

How do you normally charge for your service?

Accepted Answer

WE WORK ON AN HOURLY RATE  2 HOURS MINIMUM AND THEN WORK ON AN HALF HOUR RATE

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I TAKE ANYTHING YOU HAVE  POTS, PLANTS, SPAS, POOLTABLES, PIANOS, TRAMPOLINES, CARS, BOATS, MOTOR BIKES, CUBBY HOUSE OR SWINGS SETS AND ANYTHING ELSE YOU MAY HAVE OUTSIDE.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

National Certificate III in Driving Operations (Heavy General Freight)  Being a local operator and very familiar with the Gold Coast and Brisbane regions and a very capable team with many years experience, with 2 large trucks that can carry a large 5 bedroom house and trailer for extra large jobs.

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