Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have 20 million dollar public liability insurance. All of our staff have police checks and working with children checks for school cleaning.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I decided to become a cleaning contractor because I enjoy interacting with clients and also running my own business on a personal level. I came from a professional background and enjoyed all aspects of owning a cleaning business.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I had a customer once that was so upset by unprofessional cleaning companies letting her down that by the time she came to me she could only offer us the cleaning contract  on a day by day basis.  We decided to take on the contract to clean the child centre and have not looked back . We now both have a long term business relationship and she is very happy with our service.

Question 4

What do you like most about your job?

Accepted Answer

The best thing I like about my job is the interaction with our clients and the satisfaction we give them in providing a competitive high quality cleaning service

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Cleaning companies specialise in different areas. For example we are a commercial cleaning company that specialise in on going cleaning services as well as vinyl floor stripping and polishing and carpet steam cleaning.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Some of the most commonly asked questions or concerns is that if we award you the cleaning contract will you drop the standard like other cleaning companies over time. the answer is absolutely not as we provide inspections of all our work so a high standard is continually maintained.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our credibility is obvious by the 25 years we have been in business and the references we can provide from our many satisfied customers.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We provide free written quotes on all our jobs and references. We are fully insured and have 20 million dollar public liability insurance. All of our staff have working with children { for school cleaning} and police checks.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know all the details of the job prescription to accurately provide a price guideline over the phone. We would require an onsite inspection to give a firm and competitive cost of the job.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Streamline the cleaning schedule.  2. We can discuss cost saving benefits which are optional   3.  We can provide a more efficient service.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We can offer complimentary carpet steam cleaning to the value of $100 to all new cleaning contracts. This a special only to one flare customers.

Question 12

What makes your pricing competitive?

Accepted Answer

We can offer a very competitive price and we can also work out a price to suit your budget. We are happy to visit you to discuss your cleaning requirements and all our quotes are free and with no obligation.

Question 13

How do you normally charge for your service?

Accepted Answer

We charge on a square metre basis for vinyl floor polishing. For contract cleaning we must visit you to discuss the scope of works. Whatever way you choose all of our quotes are free.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in commercial cleaning as well as vinyl floor stripping and polishing and carpet steam cleaning.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have over 25 years experience in the cleaning industry. Many cleaning companies come and go but we have a solid structure that has kept our clients happy for many years.

A W Cleaning Services

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