Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we have public liability insurance. This is to give both ourselves and our customers the confidence in our buisness if anything was to go wrong.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was offered an apprenticeship with a very big company. Learning the trade of plumbing, there was so much to learn. The money was good and I enjoyed the work with this company and my colleges. Still enjoying my work, being satisfied after every job.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Replacing a Toilet & Shower in a modified bathroom for a person with restrictions.. These jobs are quite common for the elderly. This job we did, with the same care, but when we finished it, this was overwhelming. A small child aged about 8, who could hardly walk with crutches, was so overjoyed.

Question 4

What do you like most about your job?

Accepted Answer

When the job is finished, the satisfaction of the end result and the customers delight of their problem solved. Their faces and their grattitude.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you a qualified professional? Are you verified and with whom? Can you provide me with your professional licence for the service you are providing?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q. How much will it cost to do the job? A. After we have inspected the job thoroughly, then we can give you more of an accurate price indication. Q. When can you do the job. A. When are you are available? We are certain thst we can work around your work and schedule.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Being an owner and a tradesman in a speciality field of plumbing, I treat everyone the same as I would like to be treated. Being reliable and trustworthy this is our livelihood, maintaining our reputation.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

- Professional - Genuine - Reliable - Registered - Experienced - Honest - Flexible - Friendly Keeping the cost for the job at a realistic price and your budget.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

A full description of what the problem is. This is usually by telephone, so that the customer can see and describe the situatuon.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Explain the problem clearly. 2. Send detailed photos of the problem. 3. Be available, for the plumber to complete his job.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We would lie to offer our Oneflare customers a 10% discount on a Bidet Installation. Also, if they need further advice before their purchase, they can always ask us.

Question 12

What makes your pricing competitive?

Accepted Answer

We try to keep our hourly rate to a minimum as most jobs can take longer than others. There are plumbers out there that can over charge and not give you the quality workmanship you are looking for.

Question 13

How do you normally charge for your service?

Accepted Answer

We charge per Hour, this is then calculated when the job has been sighted and inspected, finally, when the job has been completed. Plus, Expenses for collecting materials from the supplier.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in Electronic Bidets. Whether it is the whole unit or just the seat to be fitted (with or without handrails). Suitable for everyone who wants a hygienic lifestyle.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With over 25 years experienced within the Plumbing Industry and 20 years owning and running own buisness. Up to date with new products and proceedures. Overseas experience. Satisfied customers.

AA Premier Plumbing

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