Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We provide a 3 months warranty to all our customers on completion of any works carried out. We do have insurance to cover all aspects of the pest industry.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I started initially helping out a friend who ran a Pest Business as he needed some help.  After spending 4 years with him, the opportunity arose to start out on my own and I took it!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Simon fumigated my place after tenants had trashed the house and left it in a disgusting state. He was quick and efficient but also took into consideration my elderly father who was at the house. As he couldn't be inside at the time he worked quickly so my dad didn't have to be outside.

Question 4

What do you like most about your job?

Accepted Answer

I like that each job and every Customer is different.  I like troubleshooting problems and helping customers with issues they need resolving.  Sometimes just giving some friendly advice is all that is needed but most importantly helping someone who needs my help is the best part of my job

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Registered and fully insured? Local service provider? 3+ Years experience? Recommendations? How can you help me resolve the issues we are experiencing?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can you do same day? Yes we do. Do you work weekend and out of hours? Yes at no extra cost. Can we pay via card? Yes. Do we have a guarantee - Yes (can depend on the treatment but standard is 3 months)

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Small family run business with 100% positive feedback - We will never try and sell a job to a customer that  they do not need and we will always give the best treatment and advice so that a customer is never misled.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are a South of the river based Family run Company with a high customer focused attention and satisfaction history. We provide free quotes and do not charge extra for weekend appointments.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Where the property is located? Single or double story? Pest treatment or inspection needed? When they would like this completed?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Find the source of the problem ( outside / inside ).  Any environmental issues near property causing a change? Can areas affected be accessed

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We are providing a Winter Special to customers wanting treatments through this site. Spider, Ant and cockroach control treatment to all exterior and including roof space from $199.00

Question 12

What makes your pricing competitive?

Accepted Answer

All pest control needs catered for - Family owned and operated, with close to 4 years experience here in Perth.  We do not have large overheads which enables us to be exceptionally competitive and maintain our quality.

Question 13

How do you normally charge for your service?

Accepted Answer

We take payments via our portable commbank card reader machine, we do accept cash payments on day. You can pay in advance via bank transfer too.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

General pest treatments including End of lease flea treatments,Spiders, Ants, Cockroaches, Rats and Mice, Termite treatments and Termite inspection. We do Pre Purchase Timber pest inspections for house sales.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are a fully insured and registered with health department services for peace of mind. If you have any questions or queries, please give us a call.

Aaa Pest Solutions

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