Frequently Asked Questions
Why should a customer hire you over another service provider?
we have got more than 15 years overseas and 5 Years local experience in Tiling, Timber/Vinyl/Laminate and Waterproofing area.
we meet quality and customer service procedures and competitive prices and on time delivery are guaranteed.
What experience, skills, qualifications or training do you have to make you the right person for the job?
We got someone as a Estimator and contract administrator to get accurate and quick quote also we got an engineer as a site supervisor to monitor and follow up the quality and progress, also we got experience guys in tiling and waterproofing and Timber flooring area to get the job done on time.
Is there a particular aspect of your trade or industry that you specialise in?
We do the custom jobs as well because we got architect and would possible to design the custom jobs as well.
How do you normally charge for your service?
Depends of the jobs we use hourly rate and quantity rate or lamp sum methods as well, and would possible to go through whatever which going suit for clients.
What makes your pricing competitive?
We are using some programing software like MSP and some estimating software like PlanSwift and some experience guys to make Time Consumption and some cheapest suppliers with high quality to get competitive price.
Are there any special offers you would like to offer to Oneflare customers?
Using CRM software in case of you have not that to make more satisfaction for the clients and make more convenience for your staffs.
How can a customer save money before you start the work? Please give 3 tips
We as a trade have to have advise them to choose the cheapest, best and shortest way to get the job done.
What are the typical things that you need to know before you can provide a quote to a customer?
We have to take look at the job and take some photos, then make some measurement the make some sketch to make more sense.
Are you an insured business and do you guarantee your work?
Yes we have got Liability Insurance and Compensation Insurance as well to make peace of mind and covered all of the hazard and Risks
What makes you the most reliable and trustworthy person for the job?
we are working in accordance with winner/winner, and we are not going to leave the client after the job get done.
What questions do customers commonly ask and how would you answer them?
The main questions are the price, start date, finish date and the materials we are using for and you've done this sort of jobs before.