Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes. We are Chartered Accountants and Tax Agents.  We have Professional Indemnity Insurance as part of our commitment to our customers.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was a Maths and IT wiz at school.  When I was in Year 12, I studied Maths at Monash University (because specialist maths was too easy ;) ) and got 100% for it.  When I was at Melbourne Uni studying BCom/BIS, I wrote a computer program for the final project in 2 days, that supposed to take 6 months

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Title: Don’t be a Rosie.  I received a call from an unknown number. “Must be a potential client” I thought. On the other side of the phone was a sweet lady introduced her name as “Rosie”. Rosie was looking for an accountant to do her business planning for her new business. sorry ran out of word limi

Question 4

What do you like most about your job?

Accepted Answer

Business owners put their time, money and energy to build their business. Assisting them in achieving their business goals not just with consulting but also with implementing the strategies (IT, Marketing, Cost Savings, Sales) is a great feeling.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. Do you provide fixed quote? 2. Do yo provide free Xero/Quickbooks? 3. Does your quote on question 1 includes free unlimited tax and business advice?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. We use a desktop accounting software (mainly MYOB). Can you help us. We are in the business of driving business efficiency and desktop software is a major roadblock in achieving it. Therefore, instead of saying no to customers, we provide them a free online accounting software and free conversion

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

You can see our director, Michael Castro's LinkedIn profile to see the number of people who is connected with him and their positions in the companies. Most of them hold senior positions in companies. LinkedIn Profile: https://www.linkedin.com/in/michaelcastroca/

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

With a unique ability to combine our knowledge in accounting, tax, business strategies and software development, we provide full suite of accounting and IT solutions to businesses that improve their cash flows, business processes, profits and business success rate.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Our services are already fixed. Therefore, you need to know which services you are after as explained at http://www.accxite.com.au/#pricing. Remember, if any package doesn't suit your need you can call/email us to discuss.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

We offer fixed prices. Therefore, you don't need to do anything before you talk to us. The only thing we ask our customers to do is to visit https://www.accxite.com.au and be familiar with what we do and provide you, especially our fixed fee pricing structure at http://www.accxite.com.au/#pricing.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

As part of our packages, http://www.accxite.com.au/#pricing we offer free Xero subscription as long as you remain a client. If you decide to stop our services for any reason, we will give you the subscription and the data with you, no questions asked.

Question 12

What makes your pricing competitive?

Accepted Answer

Fixed Fees. No Surprise bills or bill shocks. Once agreed, the price is set in stone.  We are very efficient in what we do because we not only utilise latest technology available to the public, but also we create our own pieces of software the increase the efficiency to another level.

Question 13

How do you normally charge for your service?

Accepted Answer

Fixed Fees. We are very transparent with how we deal with our clients. Our pricing packages are on the web! Accounting packages: http://www.accxite.com.au/#pricing Bookkeeping packages: http://www.accxite.com.au/#pricing_book  If a package doesn't suit you, then we can provide a customised quote.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in and help Small to Medium Businesses to improve their businesses in Profit, Cashflow, Efficiency, Accounting and Tax.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Experience: 16 + Years Experience in Accounting, Bookkeeping, Business Strategies and Software Development.  Qualifications: Tax Agent, Chartered Accountant, BCom/BIS (University of Melbourne)

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