Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured and we provide a 100% guarantee that the job will be done correctly and you will receive a full bond refund.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Always had a knack for cleaning and love to keep everything clean and tidy. Why not do it for a living and help others out in having a clean tidy home and getting their bond refunds back.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

The customer was shocked at how clean and tidy the house was after we had finished doing the work. They were not expecting it to be done to such a professional standard as they had not had great experiences in the past.

Question 4

What do you like most about your job?

Accepted Answer

Unusual as it is, but cleaning and getting the satisfaction of walking into a dirty room and walking out satisfied that it is sparkling clean.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

The guarantees that can be provided, if the company is reliable, whether the company is insured and has the right equipment and staff to do the job.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers generally ask the time frame of how long it will take to do the property and as we say it depends on the number of rooms and what they want done.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Guaranteed to not let you down. We have a reputation to uphold as a business and personally as well so we will be 100% reliable and trustworthy to get the job done.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Number one in providing outstanding cleaning services and lawn maintenance. We will go above and beyond to get the job done and wont be beaten on price!

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Typical things we need to know is, How many rooms, How many bathrooms, Whether you want the garage/laundry cleaned as well, and if you want the lawns and gardens done as well. How big is the yard and what would you like done. Would you like the gardens maintained as well.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Best way is to ensure that once you have moved everything out; 1. don't leave unwanted items behind, 2. ensure the house is relatively tidy, 3. Ensure there is power and water still supplied to the property.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

10% off if you book using One Flare. Just mention this advert and we will add the 10% off at the end of the job.

Question 12

What makes your pricing competitive?

Accepted Answer

We use a great supplier for our cleaning equipment and products we use., so you don't need to worry about us adding in the cost of these onto our prices. We wont be beaten on price.

Question 13

How do you normally charge for your service?

Accepted Answer

We would normally charge on invoice with cash, card or direct deposit on completion of the job and satisfaction of the job.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Bond cleaning, window cleaning, general house cleaning, office cleaning, lawn maintenance and garden care. Anything cleaning we have it all covered.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Cleaned hospitals to a hospital standard which gives me the extensive knowledge of what clean is. Cleaned hospitality businesses as well which need to have a high cleanliness standard to meet and exceed food regulations.

ACE Home Services, Lawn & Garden Care

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