Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We guarantee all our work. We believe that we must deliver the work we have contracted to do, no matter what obstacles may get in our way.   We have a good reputation and we can only keep that intact by doing everything possible to make and keep our customers very happy.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I started out my life in the RAAF where I trained as a Telegraphist. The skills I was taught included speed touch typing (about 110 wpm), Morse code (yes...that long ago!), programming and processing encryption machines, tape relay services, air-to-ground and ground-to-air communications, and much more. I served in Ubon, northeast Thailand in 1967 at the height of the Vietnam war.  After I left the RAAF I always maintained an interest in technology and using some of the skills I had learned. But it wasn't in 1985 when the first PC's appeared that I was able to put all my skills to work again. My first PC was a Commodore 64. It came with a manual to teach how to program in BASIC. I mastered that language quickly and when the first IBM PC came out not long afterwards I bought one and hired a teacher for 2 years to teach me how to design databases and write applications for them.   I have been heavily involved in IT ever since those early days, and even contributed to the development of the IT industry in Thailand by writing a newspaper column called "dBasics" for four years, as well as setting up one of the first BBS (Bulletin Board Services), the pre-cursor to the internet. And of course, when the Internet finally came along I designed one of the first websites in Thailand. At that time, there were less than one million people on the internet around the world. That website attracted quite a few people to contact me and I am still friends with some of them to this day.   So, for me, the IT industry has not only provided a fun way to make a living, it has also expanded my horizons around the world and helped me make friends with people I would never have met otherwise.  One other thing I have found invaluable from my experience in IT is that I have always been learning new technologies. And this keeps me young and in touch with the world.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We were hired by an artificial flower manufacturer to automate and integrate their materials ordering, shipping documentation, and accounting system.  Fifteen months later the entire system was finished, installed, and tested. The customer started using the system and reported that managing his business had become extremely easy as a result. He could print out reports on every facet of his business, saving him time and money.  Ten years later the client called us back to discuss upgrading the system. He was still using the old program and it had never broken down! Not even Microsoft could ever boast a foolproof program!

Question 4

What do you like most about your job?

Accepted Answer

There is nothing more satisfying than producing a beautiful and functional website that makes our customer happy.   And designing and creating a business application that saves our customers time and money is what makes us happy.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How long have you been doing this type of work? What guarantee do you give on your work? What are your qualifications? Can you show me completed projects? Can you show me references?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much will my project cost?  If your project is a straightforward website design we will give you a quote to deliver a complete project.  We do everything for you. No need for you to bother looking for hosting, registering domain names, and so on. Our quotation to you will include your website design, hosting, domain name, and for a very low extra fee we will get your website listed in the top search engines and hundreds of web indexes as well. You pay just one LOW fee per year for the whole service. Then you can relax and let AcesWebs do the work for you.  However, if your project is more complex we will work analyze what needs to be done and then either give you a finished project quote, or if we feel it is difficult to know in advance how much work will be involved we will give you an hourly rate.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our CEO, Mike Holt, is a veteran of the Vietnam war, an ex-military man who has been imbued with the characteristics needed to ensure an honourable and trustworthy person, no matter what the circumstances.  Mike brings that integrity to his business, and he expects the same high standards from his associates and team.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Here at AcesWebs we have more than 25 years experience in website creation, telecommunications systems and business application development.   When designing a website we do everything for you. No need for you to bother looking for hosting, registering domain names, and so on. Our quotation to you will include your website design, hosting, domain name, and for a very low extra fee we will get your website listed in the top search engines and hundreds of web indexes as well. You pay just one LOW fee per year for the whole service. Then you can relax and let AcesWebs do the work for you.  Whenever you need a business application our team will conduct a thorough systems analysis, prepare a custom blueprint and discuss your project with you every step of the way. We have written small applications to hug ones for manufacturing and service companies.  We are partners with the top Australian VOIP provider. Talk to us to find out how we can cut your business phone bills by at least 50% and more!  Located on the Sunshine Coast, but able to communicate with clients worldwide through the power of the Internet.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need a clear definition of the proposed project, including specifications, expected results, and investigation that may be required to produce the expected result.   We also need to have clear, direct lines of communication with the team leader in charge of the project.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

-- Be prepared -- customers need to have a clear vision of the expected results first. -- Supply all relevant information before we start work -- Ensure that you are available for consultations throughout a project to ensure that we can complete the work on time and to your expected standards

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Not at the moment. We prefer to charge lower fees and give the highest quality service in return. We do not cut corners. However, occasionally we will be able to offer special prices on specific services.

Question 12

What makes your pricing competitive?

Accepted Answer

Because of the Internet, we no longer need to employ large teams of specialists. Instead, we outsource some of our work to those best qualified to do the work. AcesWebs then manages each project to ensure that we deliver the highest quality work to our clients. This translates into prices that very few other IT companies can beat.

Question 13

How do you normally charge for your service?

Accepted Answer

We prefer to charge a single, all inclusive turn-key fee. However, this will depend on the project, and the work that may be needed. We do believe in making sure our customers are never surprised with unexpected fees or charges.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Website design, graphics production, business applications, and much more.  Mike has been in the business for so long that he has acquired a wide range of skills. He has also learned that being flexible and prepared to venture into new territory is the best way to stay abreast of the latest technologies and skills.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our founder, Mike Holt has over 25 years experience in the IT industry, not counting the years he spent in the RAAF working as a telegraphist and telecommunications expert.   Mike has owned and run his own IT business in Thailand where he employed a team of programmers and designers. He sold his company in 2009 and returned home to Australia where he has now set up AcesWebs to continue providing the great service and technical skills he has become well known for.

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