Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have complete professional indemnity insurance and yes we provide a fully guarantee, provide full back up and excellent customer service.

Question 2

How did you decide to get into your line of work?

Accepted Answer

As directors we have been in this line of work for over 20 years. We understand and are passionate about building brands and showcasing our customers products/services. We enjoy what we do everyday, hopefully that comes through to our customers.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

All our customers have great stories. Go to our website to see our case studies of success stories.

Question 4

What do you like most about your job?

Accepted Answer

We love partnering with business entrepreneurs to help them grow their business and build long lasting relationships. We will work as hard as they work to ensure their business is successful.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. Does the digital agency have references for their work. 2. Do they have expertise in all the different fields of digital marketing. 3. Do they have a track record of results and brand awareness success.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most customers are is can you fix my website.  A- in most cases yes, as long as we have full access to the back end to change, rectify and delete as necessary. This normally involves us having to host the website.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

The company directors have over 40 years experience in the industry. Our reliability and trustworthiness can be supported by any of our customers. We are happy to provide references to confirm our claims.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Add Nett provides all inclusive marketing on all electronic devices in promoting products, services and brand. Our services include search engine optimisation, content marketing, social media marketing, google ads, email marketing, and others that connect your brand to existing and possible new customers.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Ideally we need to understand the customers goals and target audience. This in most cases will require a research period or a discussion, so we can understand the needs of the customer.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Provide the geographical they want to cover. Have us conduct a full site audit and an appointment to understand the businesses goals.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If a customer purchases a website with SEO or other digital services, we will provide a packaged deal rate across the bundle purchased,

Question 12

What makes your pricing competitive?

Accepted Answer

The amount of high value services we offer for the price quoted.

Question 13

How do you normally charge for your service?

Accepted Answer

Recurring monthly fees for services such as SEO, Google Ads, Social Advertising and Content Marketing. Websites are 50% deposit and remainder on completion. Terms can be provided subject to conditions.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in high performance websites and search engine optimisation.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With a multitude of customers across varied industries on the eastern seaboard of Australia as well as the United States, we have the experience to help your business to the next level. We’re a boutique digital agency which means we work for you, not your competitors. Our position is unique as we offer the four critical components of digital marketing as one solution -Websites, Search Engine Optimisation, Google Ads and Social Media Advertising. Coupled with that, we complete the total marketing solution with marketing content to drive your brand position and message in the market.

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