Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured and guarantee a professional service dedicated to making your move as smooth as possible. We strive to accommodate all of your moving needs whilst maintaining a high degree of efficiency to minimise costs.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Did Removalist work whilst studying and also completing my carpentry apprenticeship for some extra money. Have know started my own business because I enjoy the flexibility.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Picking up in Eltham and Warrandyte can be quite a challenge sometimes. Steep drives, stairs and plenty of trees. Lucky our truck is very versatile having a large hydraulic drop deck plus a number of ramps to make the job easier every time.

Question 4

What do you like most about your job?

Accepted Answer

We enjoy the change and variety from job to job. Plus the challenges that may arise keeps us more than interested.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How experienced are you? Are you Insured? What size vehicles do you have? Are you able to give me a quote? What is your hourly rate?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Common questions we get asked are; What is your hourly rate- $120p/hour for 2 professional removalists and large truck and we are fully insured. Price is inclusive of G.S.T. What size trucks do you have available- 5-7-10 tonne trucks Are you Insured-Yes we have insurance cover for your move. Where are you based?-We are based out of Ringwood & Mooroolbark Vic.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We strive to be the best communicators whilst being punctual and always realiable to turn up on time. We won't let you down..

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We take the utmost care and are efficient in the work that we do whilst always making sure to handle any enquiries we can in a friendly manner

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The size of the house is very important. How many bedrooms e.g 3,4,5 bedroom house.  What the access is like for a truck. Example (steep driveway, powerlines e.t.c)  Where your moving from and too.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Customers can save money by helping on the day. We can give the best advice on what will help us speed the process up.  Customers can move furniture and boxes into the garage to save time loading.  Bringing furniture and boxes downstairs will also help assist the removalists.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer free boxes with your move if so required. Can come out and give a free quote to give you a better understanding of the cost of your move.

Question 12

What makes your pricing competitive?

Accepted Answer

Our pricing is very competitive as our rates stay the same from Monday to Saturday. We also have all the facility's to pay eftpos credit or cash on the day.

Question 13

How do you normally charge for your service?

Accepted Answer

The cost for us to complete your move would be $120p/hour for 2 professional removalists and large truck and we are fully insured. Price is inclusive of G.S.T.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Our Services Include Domestic & Commercial Removals Furniture Deliveries or Ebay Pickups Pre-packing & unpacking Service Dismantling Furniture Pianos & Pool Tables Local Country Interstate Deliveries

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have over 15 years of experience. I learnt my skills working alongside another removalist who had his own business for over 25 years.Which can insure you the right sized trucks and give you the best quotations prior to your move. Making each job run smoothly every time.

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