Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We offer our customers a one stop shop by providing the No Damage Guarantee which offers cover and peace of mind. Ask our sales staff further about this Guarantee

Question 2

What do you like most about your job?

Accepted Answer

Very satisfying to help customers take the stress out of their removal. Moving can be stressful and to know that we have the expertise to streamline the process and give you peace of mind

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you use your own staff and how long have you been in business. Are all your staff fully trained?

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Each removal service is tailored to our customers requirements and needs.. We have a fully trained staff to help all our customers with the removal process.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have been a long standing and trusted removal company on the Sunshine Coast for over 16 years and we have a good reputation and recognisable brand name

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We are a local family owned removal company that has been a trusted local removalist for over 16 years. We are a local company moving people locally.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1, Date of removal 2. Where from and where to moving 3. What are the access details on both the pick up address and delivery address 4. Whether they require packing or storage 5. Whether they require packing boxes, paper and tape 6. Where possible and inventory list of goods to be moved

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Be prepared by packing as much as possible into boxes or bundling up loose items where possible 2. Dismantle any furniture such as beds, bookshelves, desks and keep parts such as bolts etc together and labelled 3. Disconnect washing machine and dishwasher connections.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Once we have had a chance to do an onsite quotation for our customers, we can then assess their needs and can discuss what offer we may be able to extend to them regarding their removal or storage

Question 10

What makes your pricing competitive?

Accepted Answer

By offering our customers the best possible pricing for their job by offering either a fixed price or an hourly rate removal service.

Question 11

How do you normally charge for your service?

Accepted Answer

Affordable Removals offers both an hourly rate removal service, together with a fixed price quote. We offer to all our future customers a Free onsite removal quotation.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Affordable Removals specialises in both removals, packing and storage of your goods giving you peace of mind and taking the stress out of your removal.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Fully trained, professional removalists that keep up to date with the latest changes within the industry and attending workshops and onsite training to always supply the best customer service and up to date skills to provide our customers with the best possible removal experience

Affordable Home & Office Removals

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