Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured and we have a 100% satisfaction guarantee on all of our services, both mobile and at the workshop.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Both of us got together and decided to create a business where we can develop friendships with our customers and provide a service that best suits their needs.

Question 3

What do you like most about your job?

Accepted Answer

The end result is always satisfying. The reactions from the customers and their gratitude makes this job that much better. We are also very interested and involved in the car community by attending shows and events all over QLD.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Make sure they know the correct techniques when working on different surfaces and also using the correct products for the job.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

We get asked a lot of different questions and for us to provide an answer we like to ask the customer a few questions as well to get a better understanding of their needs.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We take the time to understand your needs and we take alot of pride in our work. We have a 100% satisfaction guarantee. But we expect to leave you not satisfied but amazed. If you aren't happy with any part of our service we will fix it.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Real car enthusiasts doing what we love. We understand the connection between a vehicle and its owner and we create a service for you and your pride and joy.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What type of vehicle it is and what parts of the vehicle need attention and any photos are very helpful when quoting.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

A good tip to save money would be not to try to polish your car yourself unless you have experience. You will quite often do more damage than good.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We can offer $10% off for any 1st time customers whether it be a mobile service or at the workshop.

Question 11

What makes your pricing competitive?

Accepted Answer

Our prices arent the cheapest nor the most expensive. We like to think our prices are realistic for the industry and area.

Question 12

How do you normally charge for your service?

Accepted Answer

We have a a few packages available which range from a basic inside and outside detail to premium packages which can take a few days. Paint corrections are usually quoted in person.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We can handle all aspects of detailing whether it be interior shampooing or steam cleaning. Removing swirls and scratches and stone chips touch ups. Paint protection coatings, leather and fabric protection.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have 7 years detailing experience between us and have worked on lots of different vehicles from Ferraris to firetrucks.

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