Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Our business is fully insured and our workmanship is guaranteed to last.  I invoice at the completion of work once our customers a satisfied.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Left school to get a trade and everyone said plumbers make the most haha!! No one told me we have to work the hardest also

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Just the characters you meet from job to job. We have built good grind hips over the years and make plenty of stories to go with them

Question 4

What do you like most about your job?

Accepted Answer

Seeing the finished product and the look on our customers face and fixing a problem that looked in unfixable. Finding the solution that no one else does.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

- can you get the job done? If they sound confident and sure, but also open to other options to work with you then that's who I would use... We have to work together

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

We ask most of the questions, we want to know exactly what our customers are after and if we have anything that can add to that we will offer our advise and expertise.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are a honest and reliable business that prides ourselves on customer satisfaction. We Grew up with good morals and values, which we will always continue continue to demonstrate and lead by example.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Quality work at the right price. Will go above and beyond. I rely on word of mouth so customer satisfaction is a must

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

- the exact scope of work - schedules of other tradesmen  - types of items you want installed, not all toilets etc are installed the same

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1- get 3 quotes ( make sure they clearly state all the works to be completed) 2- know what u want and if you don't please ask for our professional opinion. We know all the tricks

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If you say you found us on Oneflare, we will give you a 5% discount on works $150 or more.

Question 12

What makes your pricing competitive?

Accepted Answer

Our experience and knowledge off the trade in getting the job finished to a tradesman quality whilst completing all tasks quick and safe.

Question 13

How do you normally charge for your service?

Accepted Answer

We charge after the job is completed to our customers satisfaction. If it is a larger project there may be progress payments.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in all aspects of plumbing from tap washers and general maintenance, Hot water systems, renovations, new homes to small commercial works. No job to small.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

15 years experience from Small residential to large scale mining projects. Licensed in multiple states and with a broad knowledge of all aspects of plumbing.

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